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Health Information Outreach Award 65

Federal mandates as well as standards outlined by the Joint Commission regarding the provision of adequate care to Limited English Proficiency (LEP) patients require that University of Virginia (UVA) clinicians be informed about information resources that will be helpful to this population. MedlinePlus, MedlinePlus in Spanish, and the website, Health Information in Multiple Languages, can provide patients and clinicians access to quality online health information. Hospital interpreters are also essential to the provision of quality care to LEP patients. Interpreters are available at the University of Virginia Health System, either in person or through an interpreter system provided by CyraCom. In-person interpreters are not available for most languages so clinicians use the dual-handset phone supplied by CyraCom. Recently, the new CyraCom Interpreter App has been made available for Android and iOS devices and a pilot project initiating the use of the app on an iPad in a University of Virginia Children's Hospital department has led to increased interpreter use and clinician satisfaction with LEP patient interactions. There are seven individual units serving women, infants, and children at UVA hospital in the Children's Medical Center (CMC) or the Women's Place units whose patients or families may have Limited English proficiency. This project would increase the ability of clinicians in these departments to use this app for video face-to-face interpreting and promote use of this tool. We hypothesize that increased use of the app and quality information sources will improve clinician understanding of health literacy issues and satisfaction when interacting with LEP patients

University of Virginia
Claude Moore Health Sciences Library
Organization Type:
Academic Institution
Health Sciences Library
Funded Dates: 
Tuesday, November 1, 2016 to Sunday, April 30, 2017
Funding Amount: 
Consumers - General Public
Librarians - Health Science
Health Professionals - Nurses
Consumers - Patients & Families