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Archive for the ‘DOCLINE’ Category

DOCLINE Support of Internet Explorer 8 and 9 Ending October 1

Friday, September 4th, 2015

DOCLINE will no longer support Internet Explorer 8 or Internet Explorer 9, as of October 1, 2015.  DOCLINE may continue to work with these browsers, however we will not test new versions of DOCLINE and Loansome Doc with them, nor fix any future issues that occur only in IE8 or IE9.

Microsoft is ending support for Internet Explorer versions 8, 9, and 10, as of January 2016, we therefore encourage users to upgrade to IE11, if possible.  See

We understand the challenges of different browser version requirements from multiple systems in library environments and in particular hospitals, so we encourage libraries to begin talking to their local IT departments about upgrading to Internet Explorer 11, or the latest version of Firefox.  Users upgrading their browsers should update browser settings for use with DOCLINE.  See

Please note that we are finishing up development of DOCLINE 5.2. This release will be tested with the current Internet Explorer version (11) and the previous version (10), as well as Firefox.  5.2 will add a library schedule feature, and will allow multiple ‘out of office’ date ranges over the course of a year.

If you have questions, reach out to DOCLINE customer support by clicking Contact Us in DOCLINE and filling out the Ask a Question form or at

— The DOCLINE Team

DOCLINE Customer Service
National Library of Medicine
US: 1-888-FINDNLM (press 2)
Intl: 301-594-5983 (press 2)

NN/LM SCR Office to be closed on Mon., Sep. 7

Thursday, September 3rd, 2015

The National Library of Medicine and the administrative office NN/LM South Central Region will be closed Monday, September 7, 2015, in observance of Labor Day.

DOCLINE will be available, but DOCLINE’s TimeTriggered Actions will NOT run on Monday.  For more information about TimeTriggered Actions, see the FAQ at:

DOCLINE Customer Service will not be staffed, however participants may send a message to NLM via the Contact Us link within DOCLINE or at  NLM staff will be available to respond to your questions on the next business day.

Have a safe and healthy holiday!

History of the Labor Day holiday.

history of labor day

DOCLINE: Out of Office request

Monday, June 22nd, 2015

The NN/LM SCR DOCLINE office would like to remind you to complete the “Out of Office” form to prevent requests from routing to your library when it is closed. The instructions for completing the “Out of Office” request form are here:

You can set a future “Out of Office” date range for approval at any time. Nevertheless, it is HIGHLY recommended that you submit your request in advance to allow for review. Only one “Out of Office” request is permitted at a time. Also, you must enclose a resume date for approval. The “Out of Office” request will NOT be approved without it. If the date range request is more than two weeks consecutively, you must contact me personally for approval. If there is a situation such as staff shortage, library closing, renovation, etc. that would affect DOCLINE participation, the NN/LM SCR office needs to be notified.

As the date of your request approaches, please process as many requests as possible as “Filled” or “Not Filled.” On the last day of your library is active, receipt any new requests and process all outstanding requests as “Not Filled” so they will be routed to the next lender.

If you have any questions, please feel free to contact me at 713-799-7164 or You can also contact DOCLINE customer support by clicking Contact Us in DOCLINE and filling out the Ask a Question form or at:


Marcus Spann


NN/LM SCR March 2015 Update

Saturday, March 14th, 2015

I am pleased to share several recent updates about our ongoing program review, staff additions, and other activities.

In January we began a systematic program review of all activities and services performed since the beginning of the 2011-2016 funding cycle. What I am really enjoying about this is that we get to review many of the projects that have been funded by our program over the last several years. The impact to the Resource Libraries and our region has been significant! This process is an essential step toward preparation for the 2016-2021 funding cycle. I want to thank the TMC Library’s Planning & Assessment Coordinator Ashlynn Kogut and Chief Operating Officer Owen Ellard for their leadership and support in our program review. We are continuously identifying ways to improve services in support of the NN/LM mission and those living and working in the South Central Region.

The mission of the National Network of Libraries of Medicine (NN/LM) is to advance the progress of medicine and improve the public health by providing all U.S. health professionals with equal access to biomedical information and improving the public’s access to information to enable them to make informed decisions about their health. Learn more about the NN/LM program.

Moving on to staffing: I want to recognize Executive Assistant Carrie Rogers, Administrative Assistant Jasmin Legaspi, and Technology Assistant Melissa Salas as they have been critical in ensuring continuity of services and institutional memory in recent months. Carrie has been my right hand, making travel arrangements, organizing subcontract reports, and has been an asset in so many other areas. Jasmin has done great work in office operations and preparing conference exhibit materials. Melissa has made substantive progress as the lead on our migration to a new website content management system. It addition to these three staff, our Director Dr. Buja and myself, four additional librarians work on the program.

In January, Adela Justice, MLIS, transitioned from the TMC Library Client Relationship Management department as a Liasion Librarian to Consumer Health Coordinator and Texas Liaison. In 2002 she joined the Texas Medical Center Library as a Consumer Health and Outreach Librarian, and in 2008 received her Consumer Health Information Specialization, Level II, from the Medical Library Association. For the past two years Adela has managed the Resource Library Outreach subcontract between The TMC Library and the NN/LM SCR. This is the first time we have had someone with this high level of previous experience in the SCR program in recent memory and it really shows!

Lindsy Frazer, MS, MLIS, PhD, joined us in mid-February as our new Outreach & Evaluation Coordinator and Oklahoma Liaison. Originally from Chicago, Lindsy came to us from an Arkansas public library where she was the manager of an outreach department. One of Lindsy’s roles is to manage our Continuing Nursing Education (CNE) program. Many libraries recognize the value in having a position focused on assessment of library services and we are very fortunate two have two; albeit focused on different service areas in our organization. I meet with Lindsy, Ashlynn, and Owen every Wednesday to discuss program assessment.

Marcus Spann, MLIS, began the first week in March as our new Community Health Coordinator and Arkansas Liaison. His previous position was as a librarian with outreach responsibilities at a Louisiana public library. I met Marcus in October 2013 at the South Central Chapter of the Medical Library Association Annual Meeting, the year he received our Library Student Outreach Award. Marcus is also our new DOCLINE Coordinator. DOCLINE is the National Library of Medicine’s automated interlibrary loan (ILL) system.

Updated April 4, 2015: Michele Woods, JD, MLIS, began in late March as our new Technology Coordinator and Louisiana Liaison. Michele has experience in public and academic libraries, sponsored programs, university level teaching, and law. Michele has been active in a number of professional associations including the Louisiana Library Association, the American Library Association, the American Association of Law Libraries, and others.

You can see our contact information on our Staff Directory.

Earlier this week I attended the South Central Medical Libraries Consortium (SCAMeL) ILL Committee meeting as part of our role in supporting DOCLINE in the South Central Region. About 18 representatives from NN/LM SCR Resource Libraries attended this biannual meeting.

And on a personal note, I recently played a wonderful concert program with the Texas Medical Center Orchestra.  Scroll down to the second article of the library’s News Room to read more about the TMC Library’s longstanding involvement with the TMC Orchestra. NN/LM South Central Region Director, and TMC Library Executive Director, Dr. Maximilian Buja, then Dean of The University of Texas Medical School at Houston, supported the TMC Orchestra from its very beginning in 2001. As a lifetime amateur violinist I cannot begin to express how fulfilling it is to work for an organization that inspires this type of creative outlet.

I am very interested in your feedback and thoughts as we work to support the progress of medicine and improve the public health in the South Central Region. Please call me directly at 713-799-7803.

This blog and our NN/LM SCR Email Discussion List are the best places to read about our programs.

Jon Goodell, MA, AHIP
Associate Director
NN/LM South Central Region
Texas Medical Center Library

NN/LM SCR Closed Monday, February 16

Friday, February 13th, 2015

In observance of Presidents’ Day, the National Library of Medicine and NN/LM South Central Region office will be closed on Monday, February 16, 2015.

DOCLINE will be available on Monday, but DOCLINE Customer Service will not be staffed on that day. DOCLINE’s Time Triggered Actions will run on Monday.  For more information about Time Triggered Actions, go to

Update of DOCLINE 5.0 Changes

Friday, November 14th, 2014

Photo of a Jack Russell Terrier named Tugger, the DOCLINE mascot

In August 2014, NLM released DOCLINE Version 5.0 (release notes  The NN/LM SCR held a brief webinar demonstrating some of the changes in the new version of DOCLINE, particularly the information on entering journal embargo information into SERHOLD.

A recording of that webinar can be found here:

Please contact Karen Vargas if you have any questions.

Input Embargo Periods In DOCLINE

Tuesday, September 30th, 2014

Frustrated by the number of requests your library gets for articles that are embargoed? Now you can enter journal embargo periods in DOCLINE. Here is more information about the DOCLINE 5.0 Release

Screen Capture of DOCLINE embargo period

NLM System Shutdown August 13

Wednesday, August 13th, 2014

Update: August 14: 9:30AM all NLM systems were restored.


Beginning at 6:00PM, ET, Wednesday, August 13, 2014, the National Library of Medicine will begin a systems shutdown to allow for the emergency repair of the chilled water supply to the NLM Data Center. These systems may be restored as early as 8:00 AM ET Thursday, August 14, 2014, but possibly as late as 11:00 AM.

Most of the databases and systems on the NLM network are expected to be impacted.

Please check the NLM website for updates.

Discarding Journals? Check with NLM first

Wednesday, July 2nd, 2014

Hand reaching for bound journal on a shelf

Are you weeding your collection?  Don’t immediately throw the journals away.   Check with NLM to see if they need missing journals.

NLM’s Journal Donation System makes it possible for libraries to determine whether NLM needs any volumes of the print journals they plan to discard.  The system can be used by DOCLINE and non-DOCLINE libraries to offer any title, including titles not owned by NLM.   The system can be accessed at or by searching “Journal Donation System” on NLM’s home page.   In the system, click on “Help” for detailed instructions.  For additional assistance, contact NLM at (301) 496-0081 or .   NLM will pay shipping for volumes we need. To donate pre-1871 journal volumes to the History of Medicine Division, see

Since the beginning of the online donation system in April 2009, over 10,000 gifts have been added to the collection.  With the help of libraries planning to discard journal volumes, NLM can build on the success achieved to date.


NLM ILL Survey To Be Released

Wednesday, February 27th, 2013

Answers marked on a questionnaire

NLM ILL survey coming soon!

NLM will be inviting DOCLINE libraries to participate in a survey on interlibrary loan practices and needs of the health science libraries in the National Network of Libraries of Medicine (NN/LM) and Canada. This is your opportunity to help shape resource sharing programs of the future.

NLM initiated this survey to investigate the reasons for the declining use of DOCLINE and current practices of libraries regarding resource sharing. The number of ILL requests entered into DOCLINE has decreased 46% since 2002 while Loansome Doc requests declined 68% in that same period. Your response to this survey is very important and will help us to understand the resource sharing needs of librarians in the NN/LM and Canada, and how NLM can best meet those needs now and in the future. We look forward to your participation.

The survey has 30 questions that we estimate will take about 12 minutes to complete.

NLM will be sending the invitation email via SurveyMonkey to the address of each library’s ILL contact reported in their DOCLINE institution record. If the listed ILL contact has previously opted out of receiving emails from SurveyMonkey, please contact DOCLINE at to receive a link to the survey.