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Archive for the ‘DOCLINE’ Category

Introducing the new NN/LM DOCLINE Coordination Office

Tuesday, May 3rd, 2016

Ashley CuffiaStarting on May 1st, 2016, the National Network of Libraries of Medicine user support for DOCLINE will be managed by the NN/LM DOCLINE Coordination Office (NDCO). This office is hosted by the Southeastern/Atlantic Region at the Health Sciences and Human Services Library of the University of Maryland Baltimore Campus and will be coordinated by Ashley Cuffia.

This new national office will combine all customer service for DOCLINE into one office to streamline and centralize user support. In addition to handling the day-to-day customer support of DOCLINE, NDCO will also provide DOCLINE training and LinkOut assistance.

The NN/LM will be eliminating all 1-800 service, so a dedicated telephone number and email address have been created for NDCO. Please contact Ashley at the phone number or email denoted below with any questions. The NDCO office hours of operation will be 9:00 AM ET through 7:00 PM ET, to allow for expanded coverage.

Ashley Cuffia, Coordinator
National Network of Libraries of Medicine
DOCLINE Coordination Office (NDCO)
Health Sciences and Human Services Library
University of Maryland, Baltimore

DOCLINE Account Passwords

Friday, December 18th, 2015

Adapted from NLM:

On January 7, 2016, NLM will implement new standards for DOCLINE account passwords. Instructions on how to meet the password requirements will be emailed to all DOCLINE libraries on January 6, 2016. Please adhere and change your password on January 7 or soon after. If your password has not changed by February 1, 2016, it will be done for you. Changes to DOCLINE will not occur until January 7, therefore all passwords created before that date will fail to meet the new system requirements.

User IDs not used to log in during 2015 will be deleted on February 1, 2016. Also, libraries without active User IDs will be set to non-participant status.

If you have any questions, please contact the NN/LM SCR office at 713-799-7880 or

Thanksgiving Holiday 2015

Sunday, November 22nd, 2015

The NN/LM SCR administrative office will be closed November 26th and 27th in observance of the Thanksgiving Holiday. We will reopen Monday, November 30th.

If your institution is closed during the holiday weekend, please set up your out-of-office for DOCLINE.

DOCLINE System Maintenance: LocatorPlus

Friday, November 20th, 2015

Adapted from NLM:

Due to system maintenance, these LocatorPlus features of DOCLINE will be unavailable on Sunday, November 22, 2015 from 6:00am to 2:00pm Mountain Time, 7:00am to 3:00pm Central Time:

  • Searching LocatorPlus
  • Borrow/UniqueKey requests using LocatorPlus keys (NLM Unique ID, ISSN, ISBN, OCLC, Journal Title Abbreviation)
  • Serial Holdings Update/View

If you have any questions, please contact the NN/LM SCR administrative office or DOCLINE Customer Service at US 1-888-FINDNLM (press 2)/ Intl: 301-594-5983 (press 2).


Please Change Your DOCLINE Passwords

Wednesday, November 18th, 2015

DOCLINE users,

Please change your DOCLINE passwords today if possible. We recommend a combination of letters and numbers, but not special characters. DOCLINE is currently experiencing attempts to breach its security. NLM security countermeasures appear to be causing periodic login issues for some libraries. If you experience issues, please report it via the contact form:

NLM is working to restore full access to DOCLINE libraries as soon as possible without compromising system security.

DOCLINE Customer Service on Veterans Day

Tuesday, November 10th, 2015

Adapted from NLM:

In honor of Veterans Day, the National Library of Medicine will be closed on Wednesday, November 11, 2015. The NN/LM SCR administrative office located at  The Texas Medical Center Library will remain open and staffed regular hours.

DOCLINE will be available on Wednesday, but DOCLINE Customer Service will not be staffed.  Questions or comments may be sent to NLM via the Contact Us link within DOCLINE or  NLM staff will be available to respond to your questions on the next business day.

DOCLINE’s Time-Triggered Actions will run on Wednesday. For more information on Time-Triggered Actions, see the FAQ at:

The DOCLINE team would like to thank all of our veterans and military personnel for their service.


DOCLINE Customer Service
National Library of Medicine
US: 1-888-FINDNLM (press 2)
Intl: 301-594-5983 (press 2)

DOCLINE Version 5.2

Monday, October 26th, 2015

The latest version of DOCLINE is here and includes multiple changes. Institutions now have the opportunity to list days they want to provide ILL service. In addition, libraries can set themselves Temporarily Inactive without approval from the NN/LM SCR office. For more information about DOCLINE 5.2, including these features, please refer to the DOCLINE Version 5.2 Release Notes.

As a reminder, DOCLINE no longer supports Internet Explorer 8 and 9.

If you have any questions, please feel free to contact NN/LM SCR’s DOCLINE Coordinator, Marcus Spann at 713-799-7164 or


Photo of the DOCLINE mascot Tugger


DOCLINE 5.2 Release Action Items

Thursday, October 15th, 2015

DOCLINE 5.2 has been released and is now available.

**5.2 Action Items:

— Set your library’s standard weekly schedule for lending (

— Plan ahead and set out of office dates for multiple upcoming time spans – RML review no longer required (

— Review your Institution record to ensure your lending service offerings are compatible with the library’s schedule.  Update Lend Preferences, and ILL contacts if changed.

We anticipate that the library availability enhancements will improve overall system performance by reducing the number of requests routed to libraries not actively lending, resulting in shorter times to fill and fewer routes to fill.  Improved request receipt rates from lenders and faster individual turnaround time may also result.

For complete release details, see the Release Notes:
If you have any questions or problems, please complete the relevant form linked from Contact Us at the top of the DOCLINE screen.

DOCLINE Customer Service Monday, October 12

Thursday, October 8th, 2015

The National Library of Medicine will be closed on Monday, October 12, 2015, for the Columbus Day holiday. The NN/LM SCR administrative office will be open.

DOCLINE will be available on Monday, but DOCLINE Customer Service will not be staffed.  DOCLINE libraries may send a message to NLM via the Contact Us link within DOCLINE or  NLM staff will be available on the next business day.

DOCLINE’s Time-Triggered Actions will run on Monday.  For more information on Time-Triggered Actions, see the FAQ at:

DOCLINE 5.2 to be Released Wednesday, October 14, 2015

Wednesday, October 7th, 2015

DOCLINE 5.2 includes several new features. One allows lenders to set a “standard weekly schedule when library provides ILL service”. 5.2 also adds the ability for libraries to schedule multiple upcoming “out of office” dates along with a calendar date-choice widget. Lastly, temporary deactivation, i.e., “out of office”, no longer requires RML review.

To learn more about the upcoming changes, see the Release Notes, which have helpful screenshots.

The Regional Medical Libraries and CISTI have had the opportunity to test the new version. They can answer any DOCLINE questions and provide assistance to libraries in their regions. ILL software vendors Clio, ILLiad, QuickDoc, and Relais were given the opportunity to validate their software against DOCLINE 5.2.

DOCLINE and Loansome Doc will be unavailable for approximately two hours, October 14, from 6:00 am to 8:00 am Eastern Time while NLM makes the changes.