Beginning May 1, 2016, the National Network of Libraries of Medicine user support for DOCLINE will be managed by a new NN/LM DOCLINE Coordination Office (NDCO), based at the NN/LM Southeastern/Atlantic Region at the Health Sciences and Human Services Library of the University of Maryland Baltimore Campus. This new national office will be headed by DOCLINE Coordinator, Ashley Cuffia, and will combine all DOCLINE customer service activity into one office, thereby eliminating the need for each regional office to provide support. In addition to handling the day-to-day customer support of DOCLINE, NDCO will also provide DOCLINE training and LinkOut assistance. The NLM DOCLINE team is updating DOCLINE FAQs and online help references to RMLs and Regional DOCLINE coordinators. Customer service forms have been modified to direct United States DOCLINE users to the NDCO.
Additionally on May 1, NN/LM will be eliminating all 1-800 telephone service. A dedicated phone number and email address have been created for the NN/LM DOCLINE Coordination Office. For assistance with any DOCLINE questions or needs, contact the NDCO at (410) 706-4173 or via e-mail at DOCLINE@hshsl.umaryland.edu. The NDCO office will be open 9:00 AM through 7:00 PM Eastern Time (6:00 AM through 4:00 PM Pacific Time) to allow for expanded coverage.
The NN/LM Pacific Southwest Regional Office can be reached at (310) 825-1200 or by email at firstname.lastname@example.org. For a complete list of contact information of all NN/LM Regional Medical libraries and NN/LM National Centers, visit the NN/LM web site.