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DOCLINE Tip of the Month: Electronic Fund Transfer System (EFTS)

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Question: What is EFTS?

Answer: The Electronic Fund Transfer System or EFTS is a transaction-based electronic billing system developed by the University of Connecticut Health Center for interlibrary loan and document delivery charges. It has been operational in New England since 1996 and is available at “”

In the Pacific Southwest Region, over 65% of DOCLINE libraries are EFTS participants. All DOCLINE libraries are encouraged to join. DOCLINE provides an EFTS Transaction File Builder to create the transaction file of charges to upload to EFTS for billing borrowers. EFTS reduces the need to create invoices and to process reimbursement checks for interlibrary loans between participants. It also provides monthly detailed transaction reports, the ability to handle differential charges (such as additional rush or fax charges), the ability to vary charges to members of special groups, and the ability to handle non-DOCLINE transactions.

EFTS also:

  • Reduces interlibrary loan associated costs and improves cash flow
  • Assists with collection development monitoring
  • Reduces human error and increases efficiency
  • Provides management reports
  • The National Library of Medicine is committed to working with the University of Connecticut Health Center EFTS staff to expand the system on a national basis to DOCLINE libraries.

The University of Connecticut Health Center has an EFTS FAQ available. If you have any questions or need assistance, please don’t hesitate to call us at 1-800-338-7657 or e-mail us at!

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