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Free Training Video for Clinical Staff Working with Interpreters

The 19-minute DVD, Qualified Interpreting for Quality Health Care: A Training Video for Clinical Staff on How to Work with Interpreters, is produced by the Health Care Interpreter Network and Kaiser Permanente, in conjunction with Casa Madre Films. The DVD covers topics such as:

  • Why it is important to use a qualified interpreter instead of getting by with hand gestures and limited second-language skills
  • Key protocols for language interpreting, such as confidentiality and first-person interpreting
  • Cultural considerations
  • Tips for using remote interpreters (telephonic and video)

Since production and distribution of the video is funded by Kaiser Permanente Community Benefit, the DVD is available to health care providers at no charge, with a $5 flat fee for shipping and handling. Ordering information, as well as an online preview of the video, is available from the Health Care Interpreter Network.

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