EOA 2014-2015: Patient Engagement with MYSFHealth, San Francisco?s Patient Portal
Patients will access their health information through MYSFHealth, SFHN?s online patient portal. We estimate that well over 100,000 patients receive care from SFHN providers. For the first time with MYSFHealth, all these patients will have the opportunity to access their health information online. There are many challenges to overcome to ensure that patients both access and understand their health information: many of our patients are economically disadvantaged, struggle with chronic health conditions, and have low health and digital literacy. The SFGH Library will build on its existing partnerships with the San Francisco Public Library, UCSF Center for Vulnerable Populations, and SFHN providers, health educators, and administrators to develop, promote and deliver a program to help patients access and understand their information within MYSFHealth. We will also work with the SFGH Associate Chief Medical Informatics Officer to integrate MYSFHealth with MedlinePlus Content using MedlinePlus Connect. The SFGH Library staff plans to develop a program to help engage patients with MYSFHealth. We will work with patients and providers to develop a modular curriculum, office hours, and outreach efforts to teach basic basic computer skills, email, MedlinePlus, finding reliable health information online, and MYSFHealth. This curriculum will be adapted from curriculum previously developed as a part of the Digital Empowerment for Diabetic Patients project which was also funded NN/LM PSR. Specific details of the project plan can be found in following sections. The SFGH Library plans to continue this patient engagement work after the award period.