National Network of Libraries of Medicine
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NNLM’s “Clinical Conversations” in Action

The organization will pilot test Clinical Conversations, an education program for clinical staff on health literacy and associated concepts. Brief, pre-created education modules will be delivered to staff as part of regularly scheduled onsite meetings. Modules will include instruction on accessing NLM resources appropriate for the selected training topic. Staff will also be provided with handouts, links for additional resources, and e-mail follow-ups linking them to more information. Staff at the funded institution will choose the training modules most relevant to their setting and will report quantitative and qualitative results back to NNLM MAR.
Identify roles of participants this project will serve: 
Health care provider
Project Lead:
Carolyn Cutilli
Funding Source: 
Project Funding:
Federal Fiscal Year: 
Funding Amount: 
Funding Period:
Jan 7, 2020 to Apr 30, 2020
Project Status:
In Progress


Clinical Conversations, January, Hospital of University of Pennsylvania
Activity Description:
This was the first month of pilot testing for Clinical Conversations. During this month the following modules were taught: Patient and Family Education Committee: Social Determinants of Health Modules 1 & 2 Case Management Team Meeting: Social Determinants of Health Modules 1 & 2 Case Management Assistants: Health Literacy Modules 1-5
Activity Dates:
01/01/2020 to 01/31/2020
Activity Type:
Partner Organization(s):
The Hospital of the University of Pennsylvania successfully initiated the pilot of the “Clinical Conversations” program by the NNLM MAR into pre-existing staff/council/committee meetings January 7-31, 2020.