I recently attended the American Society for Training and Development‘s TechKnowledge conference. It was a great opportunity to see new training technologies and learn from others about their challenges and strategies in training. ASTD’s membership is quite diverse and includes those who do compliance training, technical and software training, workforce development, and many other areas. In all the sessions, I found myself looking for ways to apply techniques from other areas to what we do here at the NTC. In the next few blog posts I’ll share some of the tips and tricks I learned in these sessions.
One of the first sessions I attended was about identifying and avoid pitfalls in the virtual classroom. As we (and many others) move more of our classes online, this seemed particularly relevant.
The instructor first described the difference between webinars and a virtual classroom. For her, a virtual classroom uses web conferencing software to facilitate synchronous learning with a high degree of interaction. A webinar, on the other hand, is more one-way communication or simply presentation of information. Here are some of her tips:
- Tip #1: Make sure participants understand what a virtual classroom is and establish right away that it is an active, not passive, learning environment. Use opinion questions at the beginning to engage participants from the outset and clearly communicate that the virtual classroom is for building skills.
- Tip #2: Know the platform you’re delivering in, practice in it, and have someone else as a “producer” when instructing. The role of the producer is to set up the room, assist participants with technical difficulties, answer questions, and help make sure transitions are smooth. Although we don’t really refer to it as a producer, we at the NTC always make sure that another trainer is available to help with these issues. If you deliver classes over the web, I highly recommend it.
- Tip #3: Have a plan for how you will distribute materials. If you have handouts or other materials, how will the students get them?
- Tip #4: Never have more than 2 “tell” slides in a row. Break it up with some kind of interaction.
- Tip #5: Pilot and Practice!