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Patient Safety Webinar Series

This webinar series from the NNLM South Central Region and co-sponsored by the UNTHSC Institute for Patient Safety features expert guest speakers presenting on topics related to the field of patient safety and health care quality.

Through this series, we hope to empower health care professionals, patients, and health information professionals to support the elimination of preventable harm and achieve the highest quality in health care possible. Sessions will be scheduled quarterly and topics chosen based on current trends in patient care. Possible topics include patient safety research, quality improvement, opioid abuse, precision medicine, human factors engineering, high reliability organizations, and ambulatory care.

**Please note: Login information will be unique for every session. Please check our website or look for our email announcements to get the latest information for the next upcoming session.**

Session 3: Tipping the Culture in Healthcare - Mass Communication and Impacting Perception
Guest Speaker: Jessica Maack Rangel, MS RN
Date: Tuesday, May 15th
Time: 1:00pm - 2:00pm CT / 12:00pm - 1:00pm MT
Co-Sponsored by: University of North Texas Health Science Center Institute for Patient Safety
Description: The healthcare industry has worked diligently to achieve improved and sustained patient safety outcomes; however, the impact of these efforts on improvement measures has been insufficient, especially when compared to high reliability organizations such as aviation and nuclear power industries. What’s the difference, and what can healthcare learn from these organizations? This session is designed to be a thought-provoking appeal to examine healthcare messaging and its impact on patient safety.  High reliability principles imbued with an interprofessional approach to communication design can make a difference. “Every system is perfectly designed to achieve the outcomes it gets.” Let’s tip the culture in a direction that drives safety.

Speaker Bio: With over 30 years’ experience in the medical field, Jessica Maack Rangel has served as an innovator for the Patient Safety, High Reliability, and Patient Advocacy environment at both the local, national, and international levels. Creating patient safety and advocacy curriculum for international implementation, Jessica has promoted an inter-professional approach to improve patient care and family outcomes. She is a master’s prepared, Registered Nurse who is recognized academically through Sigma Theta Tau International Nursing Honor Society along with multiple leadership and patient safety awards. Jessica’s expertise is also reflected in her former career as the Patient Safety Officer for both very large corporate acute care systems and acute care facilities. She has served on several advisory boards: most notably National Quality Forum, Medication Safety Subcommittees, and The Professional Patient Advocate Institute Advisory Board. She is a member of the National Patient Safety Foundation and American Society of Professionals in Patient Safety. She is a published, regular contributor to nursing textbooks as well as numerous articles regarding leadership, patient safety, and advocacy. Currently serving as a Senior Fellow, Nurse Executive at the Institute for Patient Safety at the University of North Texas Health Science Center, she still maintains her Master Trainer TeamSTEPPS, Master Change Agent, and Change Acceleration Process status. Jessica obtained her Bachelor of Science in Nursing from Armstrong Atlantic University and her Masters of Science from Mountain State University after which she trained in Evidence Based Practice. She served as a clinical instructor for both nursing and advance paramedic studies. Her early career included Level I Emergency Department nursing, flight nursing, and neuro-trauma nursing. Jessica continues to be a passionate advocate for the elderly and underserved.

This session is eligible for 1 hour of Continuing Education credit from the Medical Library Association and will be recorded for future viewing. Links to past recorded sessions can be found below.

To Join the Meeting

  1. Go to WebEx.
  2. Enter the session number: *** *** *** and password: patient
  3. Please provide your name and email address.
  4. You may have to download and install a web add-on or run a temporary application depending on the browser you use.
  5. Select your audio connection preference:
    *Call using computer - Adjust settings and test the connection
    *Call from WebEx - Enter your direct phone number and press 1 when prompted
    *Call in - Call: 1-650-479-3208 (US/Canada Toll number)
    Enter access code: *** *** ***​ #
    Enter the Attendee ID on your screen and press #
  6. If you are using a mobile device, your access code is: patient

**Please note: Login information will be unique for every session. Please check our website or look for our email announcements to get the latest information for the next upcoming session.**


View live captioning (link will open in a new browser window)

Technical Issues

For any technical issues, please call: 817-735-2223. 


This series is co-sponsored by the University of North Texas Health Science Center Institute for Patient Safety. The Institute for Patient Safety was founded as a response to the national challenge to improve patient safety and is dedicated to improving the quality and safety of health care in our region and throughout the nation.

The Institute is achieving its objectives through collaborative, patient-centered, interprofessional initiatives that include comprehensive professional and community education, applied research to generate new knowledge and innovations, and quality improvement projects that directly impact health care delivery. Although led by UNTHSC, the Institute includes diverse health care and related institutions throughout the region, as well as institute fellows and scholars who represent a broad array of health care professionals, patients, and advocates.

UNTHSC Institute for Patient Safety


Archived Sessions

Session 1
Topic: SafetyNET - Enhancing Quality and Understanding of Patient Safety: a focus on Spinal Manipulation Therapy (SMT)
Speaker: Katherine Pohlman, DC, MS, PhD(c), Clinical Research Scientist at Parker University
Date: August 31, 2017
Watch the Recording

Session 2
Topic: Moving Towards High Reliability in Health Care
Guest Speaker: Frances Griffin, Registered Respiratory Therapist and independent consultant and faculty at the Institute for Healthcare Improvement (IHI)
Date: Tuesday, December 5, 2017
Watch the Recording

Session 3
Topic: Tipping the Culture in Healthcare - Mass Communication and Impacting Perception
Speaker: Jessic Maack Rangel, MS, RN, Senior Fellow and Nurse Executive, UNTHSC Institute for Patient Safety
Date: May 15, 2018
Watch the Recording