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Patient Safety Webinar Series

This webinar series from the NNLM South Central Region and co-sponsored by the UNTHSC Institute for Patient Safety features expert guest speakers presenting on topics related to the field of patient safety and health care quality.

Through this series, we hope to empower health care professionals, patients, and health information professionals to support the elimination of preventable harm and achieve the highest quality in health care possible. Sessions will be scheduled quarterly and topics chosen based on current trends in patient care. Possible topics include patient safety research, quality improvement, opioid abuse, precision medicine, human factors engineering, high reliability organizations, and ambulatory care.

**Please note: Login information will be unique for every session. Please check our website or look for our email announcements to get the latest information for the next upcoming session.**

Session 4: Achieving Transformation: Leveraging Culture and Visible Improvement to Enhance Care and Experience for Patients and Personnel
Guest Speaker: Allan Frankel, MD, and Maleek Jamal, PhD, Safe and Reliable Healthcare
Date: Tuesday, August 21st
Time: 1:00pm - 2:00pm CT / 12:00pm - 1:00pm MT
Co-Sponsored by: University of North Texas Health Science Center Institute for Patient Safety
Description: Dr. Allan Frankel and Dr. Maleek Jamal of Safe & Reliable Healthcare will engage attendees with:
1. A published and proven framework to achieve Cultural Transformation, co-developed with Institute of Healthcare Improvement [IHI]
2. Methods and tools to effectively measure culture, enabling direct data linkages to outcomes like readmissions, CLABSIs, HCAHPS. 
3. Easy-to-implement strategies to reduce burnout, and engage frontline teams in ongoing improvement work at the unit level. Includes best practice insights from Mayo Clinic, NYU, and the Military Health System. 
Note: We (Frankel and Jamal) are happy to work with CME teams to enable credits for this session.

Speaker Bio: Dr. Allan Frankel is a physician who uses his 30 years of clinical experience, healthcare administration, and knowledge of patient safety and reliability science to help health care organizations and clinicians improve the reliability and safety of the care they deliver to patients. He is an anesthesiologist with pediatric and cardiac expertise who has worked in academic and community settings. From 2000 to 2007 he was the Patient Safety Officer for Partners Healthcare, the umbrella organization for many of Harvard’s Boston hospitals. Since 2007, Dr. Frankel has focused on improving the analysis and use of health care organizations’ cultural survey data and risk/quality data to support and hone improvement efforts in pursuit of operational excellence. Beginning in 2013 he has focused on developing an intuitive and easily instituted management system to foster the organizational culture necessary for operational excellence and high reliability. His group, Safe & Reliable Care, created LENS, a Learning and Engagement System, now implemented in healthcare and non-healthcare organizations across the USA. Over 20 years, Dr. Frankel has co-chaired a host of collaboratives sponsored by The Institute for Healthcare Improvement (IHI). He cocreated and teaches in the IHI Patient Safety Executive Development Program, a seven-day intensive course for patient safety officers and hospital leaders that has trained over 2,000 patient safety officers worldwide.

Dr. Maleek Jamal is a healthcare strategist and implementation leader who helps health systems achieve the Triple Aim by building the system and site-level infrastructure, capacity, and cultural alignment across the care continuum to enable transformation. He began his career in regenerative medicine, earning his doctorate from the Genome Innovation Center at McGill University in Montréal, and went on to cofound a biotechnology company that patented and advanced a new therapy for diabetes. Dr. Jamal then joined and went on to lead the healthcare practice of the Boston Consulting Group where he partnered with boards, CEOs, and business unit leaders from Fortune 100 organizations. His project teams focused on business imperatives for growth and operational turnaround that required both the integration and alignment of organizational resources, and the development of new business units to disrupt markets. Since 2009, Maleek has advanced efforts to measure and improve culture and burnout across US healthcare, delivering consulting and SaaS solutions to more than 1300 hospitals. He has worked closely with executive and clinical leaders from organizations including Mayo Clinic, Kaiser Permanente, the University of California, Alliance Healthcare Services, and the Military Health System to develop and implement high reliability transformations that have created new clinical, operational, and financial value.

This session is eligible for 1 hour of Continuing Education credit from the Medical Library Association and will be recorded for future viewing. Links to past recorded sessions can be found below.

To Join the Meeting

  1. Go to
  2. Enter the session number: 621 907 523 and password: patient
  3. Please provide your name and email address.
  4. You may have to download and install a web add-on or run a temporary application depending on the browser you use.
  5. Select your audio connection preference:
    *Call using computer - Adjust settings and test the connection
    *Call from WebEx - Enter your direct phone number and press 1 when prompted
    *Call in - Call: 1-650-479-3208 (US/Canada Toll number)
    Enter access code: 621 907 523 #
    Enter the Attendee ID on your screen and press #
  6. If you are using a mobile device, your access code is: patient

**Please note: Login information will be unique for every session. Please check our website or look for our email announcements to get the latest information for the next upcoming session.**


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Technical Issues

For any technical issues, please call: 817-735-2223. 


This series is co-sponsored by the University of North Texas Health Science Center Institute for Patient Safety. The Institute for Patient Safety was founded as a response to the national challenge to improve patient safety and is dedicated to improving the quality and safety of health care in our region and throughout the nation.

The Institute is achieving its objectives through collaborative, patient-centered, interprofessional initiatives that include comprehensive professional and community education, applied research to generate new knowledge and innovations, and quality improvement projects that directly impact health care delivery. Although led by UNTHSC, the Institute includes diverse health care and related institutions throughout the region, as well as institute fellows and scholars who represent a broad array of health care professionals, patients, and advocates.

Institute for Patient Safety Logo

Archived Sessions

Session 1
Topic: SafetyNET - Enhancing Quality and Understanding of Patient Safety: a focus on Spinal Manipulation Therapy (SMT)
Speaker: Katherine Pohlman, DC, MS, PhD(c), Clinical Research Scientist at Parker University
Date: August 31, 2017
Watch the Recording

Session 2
Topic: Moving Towards High Reliability in Health Care
Guest Speaker: Frances Griffin, Registered Respiratory Therapist and independent consultant and faculty at the Institute for Healthcare Improvement (IHI)
Date: Tuesday, December 5, 2017
Watch the Recording

Session 3
Topic: Tipping the Culture in Healthcare - Mass Communication and Impacting Perception
Speaker: Jessic Maack Rangel, MS, RN, Senior Fellow and Nurse Executive, UNTHSC Institute for Patient Safety
Date: May 15, 2018
Watch the Recording