National Network of Libraries of Medicine
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NLM Interlibrary Loan Service: Two Changes Effective January 1, 2018

Frequently Asked Questions 

1.      Will NLM lending in OCLC have any effect on DOCLINE?
 
No. NLM does not anticipate any impact on DOCLINE and will continue to develop and maintain the system. 
 
2.      If my library belongs to OCLC and DOCLINE, must I use one or the other?
 
Libraries can choose the borrowing method that best suits their ILL processes, taking into consideration the different billing methods associated with each system, as well as different statistical reporting options. 
 
3.      Will NLM still offer its portal?
 
Yes.   If libraries and other institutions are unable to submit requests through DOCLINE or OCLC, NLM’s preferred methods for ILL, the portal will still be available for submitting and checking on the status of interlibrary loan requests.
 
4.      Why did the price of an ILL increase?
The price increase was necessary due to the increases in the costs of delivering the service.  The fee had not increased in over two decades.
 
5.      What methods exist for requesting an ILL from NLM?
After January 1, 2018, there will be three possible avenues for placing ILL requests: DOCLINE (https://docline.gov/docline/index.cfm (link is external), OCLC, and the NLM ILL Request Portal (https://relais.nlm.nih.gov/user/login.html?group=library (link is external)

6.      What is the impact to the National Network of Libraries of Medicine’s regarding NLM’s decision to use OCLC?
 
NLM does not anticipate any impact on the quality and timeliness of services it provides to the National Network of Libraries of Medicine.  DOCLINE continues to be the recommended requesting mechanism for libraries with health-science missions that are part of the National Network of Libraries of Medicine, however NLM will also accept requests submitted via OCLC.  Libraries can choose the borrowing method that best suits their ILL processes, taking into consideration the different billing methods associated with each system, as well as different statistical reporting options.
 
7.      Is the National Network of Libraries of Medicine’s Resource Sharing Plan changed/changing due to NLM’s decision to use OCLC?
 
The Network Resource Sharing Plan will not change due to NLM’s decision to use OCLC.