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Archive for the ‘DOCLINE’ Category

DOCLINE Coordination Office

Thursday, May 5th, 2016

Greetings DOCLINE Community,

My name is Ashley Cuffia, and I am the Coordinator for the new NN/LM DOCLINE Coordination Office.

Starting on May 1st, 2016,  the National Network of Libraries of Medicine user support for DOCLINE will be managed by the NN/LM DOCLINE Coordination Office (NDCO). This office is hosted by the Southeastern/Atlantic Region at the Health Sciences and Human Services Library of the University of Maryland Baltimore Campus. This new national office will combine all customer service of DOCLINE into one office thereby eliminating the need for each regional office to provide support. In addition to handling the day-to-day customer support of DOCLINE, NDCO will also provide DOCLINE training and LinkOut assistance.

The NN/LM will be eliminating all 1-800 service, so a dedicated telephone number and email address have been created for NDCO, so if you have any questions or need assistance, please contact me at (410)706-4173 or email

The NDCO office will be open 9:00 AM ET through 7:00 PM ET, to allow for expanded coverage.

I am looking forward to this great opportunity to serve the DOCLINE community.

Ashley Cuffia
National Network of Libraries of Medicine
DOCLINE Coordination Office (NDCO)
Health Sciences and Human Services Library
University of Maryland, Baltimore

Changes to DOCLINE password security requirements – coming in January

Thursday, December 17th, 2015

Dear DOCLINE Users –


Beginning January 7, 2016, DOCLINE account passwords will need to meet new complexity requirements. On January 6, we will email all DOCLINE libraries instructions on how to change passwords to meet the new requirements. Please change your password on January 7 or shortly thereafter. *** If you do not change your password by February 1, 2016, it will be automatically changed for you.


Please note that we have to change the system to accept the new password requirements and we won’t be making the necessary system changes until January 7. Therefore, passwords changed prior to January 7 will not meet the new requirements and you’ll have to change your password again.


As part of this security update, User IDs not used to log in during 2015 will be deleted on February 1, 2016, and Libraries without User IDs active in 2015 will be set to non-participant status.


Please use the DOCLINE Contact forms, here: to reach out to the DOCLINE Coordinator at your Regional Medical Library (RML) or DOCLINE Customer Support if you have questions about your user account, your library’s status or Institution Record.




DOCLINE Customer Service

National Library of Medicine

US: 1-888-FINDNLM (press 2)

Intl: 301-594-5983 (press 2)


Wednesday, October 14th, 2015

DOCLINE 5.2 has been released and is now available.


**5.2 Action Items:


— Set your library’s standard weekly schedule for lending (


— Plan ahead and set out of office dates for multiple upcoming time spans – RML review no longer required (


— Review your Institution record to ensure your lending service offerings are compatible with the library’s schedule.  Update Lend Preferences, and ILL contacts if changed.



We anticipate that the library availability enhancements will improve overall system performance by reducing the number of requests routed to libraries not actively lending, resulting in shorter times to fill and fewer routes to fill. Improved request receipt rates from lenders and faster individual turnaround time may also result.


For complete release details, see the Release Notes:

If you have any questions or problems, please complete the relevant form linked from Contact Us at the top of the DOCLINE screen.

Announcing DOCLINE 5.2

Tuesday, October 6th, 2015

NLM announces the upcoming release of DOCLINE 5.2, on Wednesday, October 14, 2015.


DOCLINE 5.2 includes several new features.  One allows lenders to set a “standard weekly schedule when library provides ILL service”.  5.2 also adds the ability for libraries to schedule multiple upcoming “out of office” dates along with a calendar date-choice widget. Lastly, temporary deactivation, i.e., “out of office”, no longer requires RML review.


To learn more about the upcoming changes, see the Release Notes:, which have helpful screenshots.


The Regional Medical Libraries and CISTI have had the opportunity to test the new version. They can answer any DOCLINE questions and provide assistance to libraries in their regions.   ILL software vendors Clio, ILLiad, QuickDoc, and Relais were given the opportunity to validate their software against DOCLINE 5.2.


DOCLINE and Loansome Doc will be unavailable for approximately two hours, October 14, from 6:00 am to 8:00 am Eastern Time while NLM makes the changes.

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