Skip all navigation and go to page content
NN/LM Home About NER | Contact NER | Feedback | Help | Bookmark and Share

Archive for the ‘Focused Outreach’ Category

New Hampshire Focused Outreach Final Report

Monday, December 21st, 2015

From May 2014- April 2015, the Focused Outreach Project connected underserved communities in New Hampshire with the resources and services of the National Network of Libraries of Medicine, New England Region and the National Library of Medicine.  NER identified project partners following key informant interviews.  NER staff worked with project partners to guide them through the funding process, provide initial training on National Library of Medicine resources, and ensure the projects fulfilled goals and objectives as identified in their proposals.

Project partners included:

  • City of Nashua Division of Public Health and Community Services
  • City of Nashua, Office of Emergency Management
  • Concord Public Library
  • New Hampshire Area Health Education Centers
  • New Hampshire Community College Librarians and Nursing Educators
  • New Hampshire Comprehensive Cancer Collaboration
  • New Hampshire State Library

NER conducted a state-wide membership drive.  NER provided the New Hampshire State Library with membership packets to mail to libraries in New Hampshire that were not already NN/LM Network Members.  As a result of the membership drive, 29 libraries joined the network.

NER developed relationships with seven new project partners.  Each project partner used their own evaluation methods.   Several project partners shared the value of their experience partnering with NN/LM NER in their reports and publications:

“These activities served to significantly increase awareness of the multitude of reliable NN/LM resources and tools available that can help guide the development of evidence-based strategies for those developing Health Plans, provide information for professionals about clinical trials, improve knowledge of how to conduct PubMed searches, refer patients and families to MedlinePlus, and learn about the resources that will ultimately provide better outcomes for patients.”  –Judy Proctor, New Hampshire Comprehensive Cancer Plan, Foundation for Healthy Communities, Final Report

“Janet Eklund, administrator of library operations at New Hampshire State Library, says the most important outcome to emerge from the project is the education of librarians and their confidence providing consumer health information. “Now, of course, they’re not going to be providing medical advice, but they’re comfortable in using the resource so that they can help educate their patrons to use it themselves,” Eklund says. “I think an increase in comfort level, knowledge, and skill is an excellent outcome for a program like this.” – By Lea Radick, American Libraries Magazine, Nov/Dec 2015

“Our partnership with the National Network of Libraries of Medicine began before our Focused Outreach project through participation in an Extreme Weather Summit hosted by their team.  At the summit they convinced my Office of the importance of partnering with libraries to promote health and emergency preparedness initiatives.  With the support of NN/LM, we were successfully able to conduct an outreach project to promote preparedness to at-risk populations within our region with excellent technical assistance provided by our library.”  – Justin Kates, Director of Emergency Management, City of Nashua

The New Hampshire Focused Outreach Final report is available at:

Learning Self-Advocacy Skills to Navigate the Healthcare System

Thursday, June 11th, 2015

[Guest post by Beverly Doolan and Ashley Conley]

Using video as a teaching medium is one way to reach low literacy audiences and to engage community members in a visual learning opportunity. Developed by the Greater Nashua Public Health Region’s (GNPHR) Access to Health Care workgroup, the “My Health. My Care.” video series and toolkit provide simple tools for navigating healthcare systems. The series was locally produced, and included participation from the area’s two acute care hospitals and other major medical providers, local public libraries, community members, United Way, Marketplace Assistance groups and other supportive service organizations. The project includes four 5-7 minute videos that discuss communicating with healthcare providers, insurance, billing, how to prepare for medical appointments and how to stay healthy. Healthcare providers from regional healthcare partners are featured in the videos. Educational materials were developed to accompany the videos including a brochure that highlights key concepts from the videos, templates for organizations that would like to hold a film screening and a health resources flier for the greater Nashua area. The toolkit of all materials is available on the City of Nashua website so that other regions can use or adapt the materials for their area:



Community impact of the videos has been positive, as evidenced by participant responses to nine screening events held as part of the project’s distribution strategy. For example, 98% of survey participants agreed the videos were easy to understand and 96% agreed the videos and materials showed options for what to do when they don’t understand a healthcare service or bill. 97% agreed that the videos provided suggestions to improve communications with healthcare providers. A majority of participants indicated they learned new terms. In encouraging viewers to connect with good resources for finding additional information, the series promotes use of local libraries as well as the NLM Medline Plus website. Approximately 60% of surveyed participants were not aware of the Medline Plus website before watching the videos.


Focused Outreach featured in OERC Blog

Tuesday, January 20th, 2015

Thank you to the NN/LM Outreach Evaluation Resource Center for featuring our project in their blog.  Here’s the post:

“If you are planning or currently conducting an outreach project, you might want to take a look at the Focused Outreach Vermont article in the National Network of Libraries of Medicine, New England Region (NN/LM NER) newsletter (posted January 13, 2015). NN/LM NER’s Focused Outreach Project uses carefully planned outreach activities and strong community-based collaboration to connect underserved communities with NLM resources and services. The Ner’eastah article, which is an abstract of a full report, highlights outreach results through a succinct description of evaluation findings.

I particularly applaud NN/LM NER’s reporting method. They provide a quick overview, featuring the results of their efforts, with easy access to full details for those who want it. The full report describes the project’s community assessment process and findings. You also get a more thorough description of documented outcomes, laid out in a highly readable format. A nice added feature is the infographic in the beginning of the report.

This is a great example of how to use evaluation to publicize and advocate for successful programs!

nnlm ner

We would like to report more projects that demonstrate effective use of evaluation methods. If you have an example to share, send it to Cindy Olney at”

Focused Outreach Vermont Final Report

Tuesday, January 13th, 2015

We recently published our Focused Outreach Vermont Final Report in the eScholarship@UMMS repository.


The National Network of Libraries of Medicine, New England Region (NN/LM NER) seeks to further the mission of the NN/LM, while increasing use of National Library of Medicine ( resources and services; and expanding collaboration with libraries through a Focused Health Information Outreach model. The mission of the National Network of Libraries of Medicine (NN/LM) is to advance the progress of medicine and improve the public health by providing all U.S. health professionals equal access to biomedical information and by improving the public’s access to information to enable them to make informed decisions about their health.

The Focused Outreach Project connected underserved communities in Vermont with the resources and services of the National Library of Medicine. NER partnered with local libraries, public health agencies, school nurses, the state library, health education students, and community television. This year, the project transitioned to a train-the-trainer model. Project partners were identified following the Key Informant Interviews. NER staff worked with project partners to guide them through the project planning, proposal writing process, and initial NLM education. Project partners included:

  • Vermont State Library
  • Dana Medical Library
  • Middlebury Community TV
  • Vermont Agency of Education
  • Castleton State College Heath Education Department
  • Northeastern Vermont Regional Hospital Medical Library
  • Vermont School Nurse Health Information Access Project

Pre and post-evaluations showed that as a result of this project:

  • 92 consumers learned about MedlinePlus
  • 220 health information providers learned about MedlinePlus
  • 325 visitors at exhibits/health fairs learned more about the National Library of Medicine

Consumer post-evaluations showed that 79% reported that the trainings improved their ability to find information they could trust on the internetl: 64%were likely to use MedlinePlus in the future. Provider post-evaluations showed that 97% said the class improved their ability to find information they could trust on the internet; 100% were likely to use MedlinePlus in the future; and 62% were very likely to tell others about the NLM resources they learned.

 Rights and Permissions:

Mary E. Piorun, Michelle L. Eberle, Stephanie Friree, and Meredith I. Solomon. “Focused Outreach Final Report: Vermont (May 1, 2013 – April 30, 2014)” National Network of Libraries of Medicine New England Region (NN/LM NER) Repository (2014).

Please visit WP-Admin > Options > Snap Shots and enter the Snap Shots key. How to find your key