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Archive for September, 2012

Creating Effective Health Information Handouts

Monday, September 10th, 2012

By Deb Clark, NN/LM NER Healthy Communities COI Leader

Hello All, Hope you had a relaxing summer break. The Healthy Communities COI has some great educational webinars planned for fall. We’ll begin on October 10 with a session, “Creating Effective Health Information Handouts.” I’ll show examples of patient education materials which are easy to read and understand. I’ll also discuss all the elements of what makes written patient communications most effective using the principles of plain language and good document design. Then participants will have the opportunity to develop their own handouts or re-work some sample handouts with COI advice and support via our e-list. Finally, on December 12, a few participants will be asked to present their handout creations at our follow-up webinar.

In 2013, we are partnering with the OERC to offer a two-part webinar on “Creative Approaches to Community Health Outreach.” The dates for these sessions are January 9 and April 10. These sessions will be useful for members of both the Healthy Communities and Health Literacy COI’s so I invite you all to join in the learning and the fun. Register for upcoming NN/LM NER Community of Interest webinars on the NN/LM NER Training Calendar.

Clear: Conversations Project

Monday, September 10th, 2012

By Margot Malachowski, Health Literacy COI Leader

This summer, the Health Literacy COI invited five organizations in the New England Region to participate in our Clear: Conversations project. Clear: Conversations is a program created by Health Literacy Missouri to empower patients to communicate effectively with their health care providers. The program teaches patients how to ask questions and how to slow down the conversation. Clear: Conversations takes an innovative approach to “teach back” by telling patients how to identify “teach back” and how to initiate this conversation if the health care provider does not. Clear: Conversations relies on role-playing as the primary method of instructing patients in health literacy.

The Health Literacy COI is providing five organizations with Clear: Conversations materials and teleconference support. Thus far, we have reviewed the expectations of the project and have revised the Health Literacy Missouri questionnaires to better fit our needs. The participating organizations will offer at least one Clear: Conversations program and provide a brief report to share their experiences. Our participants include the Massachusetts College of Pharmacy and Health Sciences, Brookline Community Aging Network, Boston Public Health Commission, and Healthnet at the University of Connecticut.

We look forward to sharing our experiences with this project. If you have any questions about Clear: Conversations , please contact us for more information.

New KM Project at Maine Medical Center

Tuesday, September 4th, 2012

The NER will fund a new Knowledge Management project proposal from the Clinical and Academic Resource Center at Maine Medical Center (MMC) in Portland, ME.  The Medical Library at Maine Medical Center is currently a pilot project participant in the NER’s Regional KM Initiative.  At the core of the initiative lies a 5-year strategic plan to help develop and transition from traditional hospital libraries to more broadly defined healthcare knowledge services centers (HKSCs).

This additional project represents Stage Two of Maine Medical Center Library’s Knowledge Management Pilot. Their initial Knowledge Management project created a repository of locally generated research, clinical and academic content.  That award funded an environmental scan, product development, staff and workflow design to implement this new service. The Library partnered with the Sports Medicine program to gather content, survey user needs and test repository software.

The second phase of the Knowledge Management project will expand the content area, and gather current practices and processes from MMC’s Research Institute. From their conduct of an environmental scan, it was learned that the Research Institute had been gathering content for principal investigators and other departments on an “as needed” basis. This second project will allow the Library to work closely with the Research Institute, extending the Library’s knowledge of content areas, while expanding their influence to standardize practice across the institution.


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