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Archive for June, 2012

Clear: Conversations Project

Thursday, June 28th, 2012

Deadline: July 9, 2012

The Healthy Literacy COI (Community of Interest) invites New England Region Network Members to collaborate with us to offer Clear: Conversations, a program created by Health Literacy Missouri to empower patients to communicate effectively with their health care providers. Clear: Conversations provides patients with tools for better health outcomes. Patients will learn how to ask questions, slow down the care provider, and use “teach back” as a tool to manage their health. The NN/LM NER is awarding the materials ($50 value) and providing opportunity for network members to share experiences with planning and implementing this program.

What is the Clear: Conversations Project?

Clear: Conversations is a workshop for patients. The workshop teaches health literacy techniques. Workshop participants observe a volunteer patient role-play health scenarios with a health care provider. The workshop leader:
• Leads discussion on health literacy.
• Shares your own health literacy experiences and encourages others to share.
• Relates stories to health literacy issues.
• Explains the four clear communication techniques.
• Leads a role-play session with a health professional and volunteer patient.

What materials and project support are provided?

The guide to delivering this interactive workshop includes: instructions how to prepare and implement the workshop; a workshop check list; a health professional check list; a small group leader check list; sample role-play cases; follow-up activities; and health literacy resources and readings. The materials ($50 value) will be competitively awarded to network members.

Our planning session in the end of July will present an overview of the workshop and give participants opportunity to share approaches. Network members will have six months to offer the program at least once. We will meet by teleconference in January to share experiences.

How do I apply?

Return your application to Michelle Eberle by July 9, 2012. Libraries and organizations awarded the Clear Conversations materials are required to: offer the program at least once; join us for a planning teleconference, a wrap up teleconference; and provide a brief post-project report to share their experiences.

AHRQ Indicators Toolkit

Monday, June 25th, 2012

New Podcasts in a Series About the AHRQ Quality Indicators Toolkit for Hospitals

The Agency for Healthcare Research and Quality (AHRQ) has released two more audio interviews in a series focused on the use of quality improvement tools in the AHRQ Quality IndicatorsTM Toolkit for Hospitals. The toolkit is a free resource to guide hospitals through the process of using the AHRQ Inpatient Quality Indicators (IQIs) and Patient Safety Indicators (PSIs) to improve care.

• Analyzing Your IQI and PSI Rates: Amelia Haviland from Carnegie Mellon University talks about several considerations involved in analyzing and working with your IQI and PSI rates.
• Using the Documentation and Coding Tool: Kathy Vermoch and Suzanne Rogers from UHC discuss strategies that hospitals can put in place to improve their documentation and coding, both of which are critical to the accuracy of AHRQ Quality Indicator rates.

Download these interviews at (Audio file and transcript are available.)
Also available: Getting Started with the AHRQ QI Toolkit

• Future podcasts will address the following topics:
• Identifying Your Improvement Priorities
• Analyzing Your Barriers and Strategy Options
• Implementing Changes to Improve Performance on the IQI or PSI Measures
• Achieving Sustainable Improvements

Download the AHRQ Quality IndicatorsTM Toolkit for Hospitals at: the slide presentations and an audio recording from an introductory Webinar about the Toolkit at:

More information on the AHRQ Quality Indicators is available at:

(From AHRQ Press Release)

Ten Attributes of Health Literate Health Care Organizations

Friday, June 22nd, 2012

Learn about the “Ten Attributes of Health Literate Health Care Organizations” in the IOM’s Discussion Paper.


1) Has leadership that makes health literacy integral to its mission, structure, and operations.
2) Integrates health literacy into planning, evaluation measures, patient safety, and quality improvement.
3) Prepares the workforce to be health literate and monitors progress.
4) Includes populations served in the design, implementation, and evaluation of health information and services.
5) Meets the needs of populations with a range of health literacy skills while avoiding stigmatization.
6) Uses health literacy strategies in interpersonal communications and confirms understanding at all points of contact.
7) Provides easy access to health information and services and navigation assistance.
8) Designs and distributes print, audiovisual, and social media content that is easy to understand and act on.
9) Addresses health literacy in high-risk situations, including care transitions and communications about medicines.
10) Communicates clearly what health plans cover and what individuals will have to pay for services.

Top trends in academic libraries

Friday, June 22nd, 2012

Learn more about the top 10 trends in academic libraries in this report by the Association of College and Research Libraries.

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