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Archive for May, 2011

Attention All DOCLINE Users!

Tuesday, May 31st, 2011

This is a NOTICE to all DOCLINE Users, that effective on May 1, 2011, the national maximum charge of $11.00 per article was eliminated.

The “National Maximum Charge” that limited Resource Libraries to charging $11 was removed as a requirement for Resource Libraries in the NN/LM contracts for 2011-2016.

As needed, Resource Libraries may raise ILL fees to recover costs. Primary Access Libraries and Other libraries were already able to charge fees necessary for cost recovery. As always, all charges and provided services must comply with the copyright law.

NLM removed the $11 limit because we had received multiple requests from Resource Libraries who stated they were unable to recover their costs at $11 per article. Additionally, Resource Libraries were permitted to charge above the $11 limit via surcharges which caused confusion among network members in regards to the expected charge. The removal of the National Maximum permits all libraries in the Network to charge cost recovery based fees.

As a point of reference on lending, during the previous contract period of May 2006-May 2011, Primary Access Libraries filled nearly 43% of the DOCLINE requests. Resource Libraries filled just over 31% of the requests. “Other” libraries borrowed lent just over 22% of requests.

We recommend that libraries changing their fees provide adequate notice to their regular borrowers, and through regional lists. Borrowers may wish to review their Routing Tables. Borrowers unable to find a lender can route requests to NLM, whose base ILL fee remains unchanged at $9.

Please keep in mind that lifting the national maximum cost requirement for Resource Libraries may result in the need for some DOCLINE libraries to adjust their Routing Tables. As always, if you need Routing Table assistance, please send Mark Goldstein an email at:


The 2011 Annual Conference of the Medical Library Association just concluded in Minneapolis on May 18, 2011. For those MLA members who did not get a chance to attend the annual conference, a good summary may be found on Maria Collins’ (NLM) presentation at the DOCLINE Users Groups Meeting on Tuesday, May 17, 2011:
NLM DOCLINE Users Group presentation

Maria’s presentation touched on: usage statistics; historical trends; a review of last year’s DOCLINE 4.5 enhancements; the national maximum cost; a discussion of NLM’s Print Retention Initiative; and a brief Q&A session. DOCLINE’s Serials Holdings module will be key to the unfolding Print Retention initiative.

Look to future posts of the NER blog for further updates from NLM on DOCLINE issues.

New MedlinePlus Tours

Wednesday, May 25th, 2011

Yesterday, NLM released a new version of the MedlinePlus tour in English and Spanish. The tours highlight important features of and describe where you can find certain types of information on the site. The tours last approximately 8 minutes and they include audio. We invite you to view the tours to see all the wonderful features MedlinePlus and MedlinePlus en español have to offer! There’s also a downloadable version of each tour so you can play them without an Internet connection. If you have comments or questions about the MedlinePlus tours, send a message to the MedlinePlus team via the contact form on

MedlinePlus Survey Data

Wednesday, May 25th, 2011

Want to learn more about who is using MedlinePlus and MedlinePlus en español? Looking for the latest user statistics for your next presentation or outreach activity?

The National Library of Medicine is pleased to announce the results of the 2010 MedlinePlus user survey, powered by the American Customer Satisfaction Index (ACSI). The survey results give you a snapshot of a representative sample of MedlinePlus and MedlinePlus en español users, their demographics, their reasons for visiting the site, and how they use the health information provided by MedlinePlus. Thousands of users voluntarily responsed to our online survey in 2010. Thank you if you were one of them.
Visit to view the 2010 survey results for and to view the 2010 survey results for MedlinePlus en español. You can also find links to the 2010 survey results on the English and Spanish “About MedlinePlus” pages in the right column.
We hope you’ll find this data interesting and helpful in your efforts to reach out to new and existing health information customers. Please contact MedlinePlus with any questions or comments about the results.

Medical Information in Plain Language

Wednesday, May 25th, 2011

The University of Connecticut Health Center Library’s consumer health program: Healthnet: Connecticut Consumer Health Information Network, has published a new Health Literacy LibGuide especially for health consumers. The Guide, Medical Information in Plain Language: A Health Literacy Resource Guide, includes links to easy-to-read information about medical conditions, children’s health, senior health, dental care, research news, nutrition, medical terms, and communicating effectively with a doctor.

Forwarded from:
Alberta Richetelle, Program Director
Healthnet:Connecticut Consumer Health  Information Network
Lyman Maynard Stowe Library, University of Connecticut Health Center
“Your Connecticut resource for free, authoritative consumer health information”

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