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The Joint Commission and DiversityRx present

[forwarded from DiversityRx]

Webinar #7 in the ‘Your Voice’ Webinar Series:
New Joint Commission Standards to Improve Patient-Provider Communication

Friday, April 16, 2010 at 12:30-1:45 p.m. Eastern Time

The Joint Commission has approved new and revised hospital accreditation standards to improve patient-provider communication. In addition, The Joint Commission will be releasing a free resource, Advancing Effective Communication, Cultural Competence, and Patient- and Family-centered Care: A Roadmap for Hospitals. Hear about how the Roadmap and the new and revised accreditation standards can inspire hospitals to improve the quality and safety of care to all patients. Some of the new and revised standards that will be discussed include:
• Identifying and addressing patient communication needs
• Providing language services, including addressing qualifications for language interpreters and translators
• Collecting race, ethnicity and language data
• Patient access to chosen support individual
• Non-discrimination in patient care

These standards were developed as part of an initiative supported by The Commonwealth Fund to increase quality and safety through effective communication, cultural competence, and patient- and family-centered care. The Roadmap was developed in collaboration with the National Health Law Program.

Visit this URL to register for this free webinar:

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