National Network of Libraries of Medicine
English Arabic Chinese (Simplified) French Hindi Japanese Korean Persian Portuguese Russian Spanish

Document Delivery and Interlibrary Loan Plan

The objectives are achieved through the following duties and responsibilities:

The National Library of Medicine (NLM):

  1. Provision of ILL services to augment regional resources;
  2. Development and technical support of DOCLINE, including user documentation for DOCLINE participants and system administration documentation for the NDCO;
  3. Collection and distribution of management data from DOCLINE for monitoring participant performance;
  4. Provision of additional NLM-defined reports to the NDCO and RMLs to assist with monitoring participation and data accuracy;
  5. Provision of DOCLINE statistical and serials holdings management reports to all DOCLINE participants; 
  6. Train the NDCO in use of NLM products and services related to implementation of the Plan; and,
  7. Work with the NDCO, RMLs and representative libraries of the NNLM to manage the national cooperative medical serials print retention program (MedPrint) to ensure the preservation of and continued access to original print versions of a core set of literature.

The NNLM DOCLINE Coordination Office (NDCO):

  1. Provision of ILL services to augment regional resources;
  2. Development and technical support of DOCLINE, including user documentation for DOCLINE participants and system administration documentation for the NDCO;
  3. Collection and distribution of management data from DOCLINE for monitoring participant performance;
  4. Provision of additional NLM-defined reports to the NDCO and RMLs to assist with monitoring participation and data accuracy;
  5. Provision of DOCLINE statistical and serials holdings management reports to all DOCLINE participants; 
  6. Train the NDCO in use of NLM products and services related to implementation of the Plan; and,
  7. Work with the NDCO, RMLs and representative libraries of the NNLM to manage the national cooperative medical serials print retention program (MedPrint) to ensure the preservation of and continued access to original print versions of a core set of literature.
  8. Develop and maintain expert knowledge of DOCLINE and related ILL and document delivery services from NLM;
  9. Support DOCLINE participants across all regions in the day-to-day use of the system via telephone, e-mail or other wide-spread communication systems;
  10. Educate DOCLINE participants through FAQs, training, blogs, newsletters, social media, and/or meetings on the effective use of DOCLINE and other NLM products related to ILL or document delivery, including PubMed, and the NLM online public access catalog;
  11. Educate DOCLINE participants on ILL and document delivery issues, including copyright, open access, e-journal negotiation and licensing;
  12. Provide regular input to the NLM DOCLINE Team regarding DOCLINE functionality as well as issues, concerns or questions from DOCLINE participants;
  13. Evaluate appropriate level of participation in DOCLINE among NNLM members;
  14. Assist DOCLINE participants in maintaining an adequate technical environment for DOCLINE use and efficient ILL activities;
  15. Assist DOCLINE participants in keeping their DOCLINE institution data up to date and accurate, including monitoring library status (e.g., DOCLINE participation, library closures);
  16. Assist DOCLINE participants in keeping their DOCLINE serial holdings data up to date and accurate;
  17. Assist libraries to become DOCLINE participants or cease participation, including merging or deleting the serial holdings for closed libraries; and ensure necessary access to statistics reports;
  18. Assist DOCLINE libraries participating in the national cooperative medical serials print retention program (MedPrint) to ensure the preservation of and continued access to a core set of the original print literature. Work with NLM in achieving the overall success of the program;
  19. Perform system administrative tasks including creating institution records for new DOCLINE participants, approving Routing Tables, maintaining Library Groups, and creating and maintaining DOCLINE participant accounts;
  20. Provide feedback to the NLM DOCLINE Team on proposed DOCLINE system enhancements;
  21. Perform beta testing of new DOCLINE releases and provide feedback to the NLM DOCLINE Team. Update training and other user materials as needed prior to production release of changes; and,
  22. Analyze NLM-provided DOCLINE management and library reports to assess which individual libraries are not providing expected services to their users and to other DOCLINE libraries. Provide training or support to improve library services and success of the Plan; and,  
  23. Assess trends in ILL as well as DOCLINE use, and identify possible future needs.

The RML Host Institutions:

  1. Participate in DOCLINE;
  2. Provide ILL to other NNLM libraries on a cost recovery basis; and,  
  3. Provide access to biomedical and health information to unaffiliated and public users, including document delivery service on a cost recovery basis.

DOCLINE Libraries:

  1. Comply with the minimum system requirements for DOCLINE.
  2. Comply with copyright laws governing your country or legal jurisdiction.
  3. Protect the system from unauthorized access and use.
  4. Provide and maintain all data for an accurate Library Profile in DOCLINE.
  5. Log in to DOCLINE according to your library's Standard Weekly ILL Schedule to receipt requests and update status of requests.
  6. Maintain awareness of the DOCLINE system-applied time limits for receipt and update of requests, and configure Lend Alert emails to ensure timely receipt of Lend requests.
  7. Create and maintain an appropriate routing table in DOCLINE, and review it annually.
  8. Enter and maintain holdings in DOCLINE Journal Holdings for a minimum of 10 titles from which libraries have rights to provide interlibrary loan, reviewing holdings at least annually.
  9. Submit new serial titles to be added to LocatorPlus to NLM.
  10. Notify the DOCLINE coordinator of any changes in the library's status (network membership, closings/mergers, consortia membership changes, etc.)
  11. Submit suggestions for system enhancements to NLM when appropriate.
  12. Subscribe to NLM's DOCLINE email updates via GovDelivery to get news from NLM about DOCLINE.