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Common technical support issues for the NN/LM Moodle
by NN/LM-Moodle Support - Monday, October 19, 2015, 2:22 PM
 

Forbidden?

There are various conditions under which the NN/LM Moodle will respond with an error message indicating that your requested action is "forbidden" or that "you do not have permission to access" a particular page. If you encounter one of these while using Internet Explorer 8 or 9, please try another browser. (We recommend Firefox 40 or higher.) If that fails to resolve the issue, please copy the full error message and share it with your instructor.

Lost password?

Each Moodle account has a unique UserName (the "nickname" you use when you log into Moodle) which is tied to a unique e-mail address. This is necessary so the system can send you a new password when you need one. If you create a second account for yourself, you will be required to set it up with a different e-mail address than your first account.

Sometimes there are good reasons to create a second account, but for most users, one account is probably best. Don't create a second account, for example, just to avoid dealing with a forgotten password. The system can help you create a new password by sending information to your registered e-mail address. If that fails for some reason, contact your instructor for help. The Moodle administrators will help you and your instructor fix your account so that you can continue to use it for all your normal Moodle purposes, with the e-mail address of your choice.

Sometimes people forget the UserName they created in the NN/LM Moodle. We can recover this information for you. Rather than create a new account, just ask your instructor for help.

Sometimes messages sent from the NN/LM Moodle's noreply@nnlm.gov address land in your junk-mail folder.  If you request a new password, and the message seems to be taking more than 10-minutes to arrive, look for it in your junk-mail folder. Contact your instructor if you can't find it.

Can't stay logged in?

A few people have had trouble staying logged into the NN/LM Moodle. Here are some tips from two people who found solutions:

  • I'm in now. This was a pop-up blocker problem.
  • For some reason, the computer was not logging me out of the class and every time I went back in, it took me to a screen shot of the original. By going under tools on the top bar, choosing internet options at the bottom of the list, deleting the cookies and files under temporary internet and clearing the history, I got rid of whatever was happening. As soon as I hit refresh I got the whole course! Maybe other people could fix their problems the same way.

Text too small to read?

The best size for the text depends on what kind of device you are using (and your personal preferences).  Many devices give you the option to make the text bigger or smaller to suit your preference.  Usually this is controlled in your web browser's View menu.  Look for Zoom In (to make the text bigger) and Zoom Out (to make the text smaller).  Most browser apps also have a Reset control to go back to the default Moodle sizes.  If you need help, contact your instructor.