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Clinical Conversations Training Program

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Evaluation & Planning

Suggested NNLM Courses for Facilitator Preparation

Effective Health Communication and Health Literacy: Understanding the Connection
This introductory class to health literacy and health communication will help you understand and raise your awareness of the complexity of these concepts. We will define health literacy today, identify various types of literacy, explore how communication and health literacy affects how a person manages and makes health care decisions.

Making Sense of Numbers: Understanding Risks and Benefits. Communicating Numerical Health Information
This class is a basic introduction for anyone who wants to understand how to communicate health information that involves numbers. The purpose of this class is to understand risk and benefits from an individual's perspective and to understand that the communication of numbers must be clear and easy to understand.

MedlinePlus for Public Librarians: Discover the history, selection criteria and sources of MedlinePlus through this on-demand, hands-on tutorial. Designed to take about an hour to complete, the narrated tutorial explains how to locate information on health topics, drugs, and supplements in MedlinePlus.gov, highlighting additional tools and the authoritative sources from which MedlinePlus.gov draws its health information.

Shared Decision Making

Three modules that cover the basics of shared decision making. The emphasis of these modules is how shared decision making is linked to the other Clinical Conversations topics. This section would be best implemented after other Clinical Conversations topics or adapted with content from previous modules if this would be a standalone training. This set of modules is intentionally shorter than the other Clinical Conversations topics because the Agency for Healthcare Research and Quality offers a six-hour training on shared decision making (see the additional information section). Each module is made up of a PowerPoint presentation with speaker notes, handout, and e-mail follow ups that a facilitator can send to trainees between modules. This subject also includes a pre and post evaluation to assess participants' change in knowledge and a planning guide for a facilitator to organize when they will teach these modules and use the follow up content. Select the links below to download these training materials.

If a facilitator teaches the Clinical Conversations topics in an order other than the one suggested on the "About this Program" page, they should consider teaching the following modules with the SDM section to ensure participants have a background in relevant NLM resources.

  • Health Literacy Module 3: Resources for Health Literacy- after MI module 8 to further describe the resource introduced during modules 4 and 6

Module 1: SDM Introduction

Module 2: SDM, Getting Started

Module 3: SDM, Steps & Tips

More Information

The goal of Clinical Conversations is to increase awareness of and discussion around clinical topics related to health information and health literacy. While they are valuable tools for busy clinical settings, there are additional resources for someone who wants to dive deeper into one of the module topics. Additional education and training on the concepts in the Shared Decision Making module include:

SHARE Approach Workshop Curriculum (Agency for Healthcare Research and Quality)
Training program for clinical organizations that teaches more in-depth information about the five step shared decision making process developed by AHRQ. This includes exploring and comparing the benefits, harms, and risks of each option through meaningful dialogue about what matters most to the patient.

SHARE Approach Workshop Archived Webinars (Agency for Healthcare Research and Quality)
Set of archived webinars related to concepts from AHRQ SHARE curriculum.

The CAHPS Ambulatory Care Improvement Guide (Agency for Healthcare Research and Quality)
Resource guide for providers seeking to improve their performance in patient experience measured by CAHPS surveys of ambulatory care. Includes information about shared decision making, behavior change, communication and cultural competence.

Decision Support Toolkit for Primary Care (Center for Shared Decision Making at Dartmouth-Hitchcock)
Toolkits developed by Dartmouth-Hitchcock in collaboration with the Informed Medical Decisions Foundation. Toolkit offers guidelines and tools for integrating decision support into primary care.

Recommended Tools & Training from the MGH Health Decision Sciences Center
Links to additional SDM training for clinicians, Decision Quality Instruments, and more SDM educational videos.

Download a handout of these additional resources to distribute to training participants.