Network of the National Library of Medicine
English Arabic Chinese (Simplified) French Hindi Japanese Korean Persian Portuguese Russian Spanish
MIDDLE ATLANTIC REGION

Clinical Conversations Training Program

coffee cup and stethoscope

Evaluation & Planning


Suggested NNLM Courses for Facilitator Preparation

Effective Health Communication and Health Literacy: Understanding the Connection: This introductory class to health literacy and health communication will help you understand and raise your awareness of the complexity of these concepts. We will define health literacy today, identify various types of literacy, explore how communication and health literacy affects how a person manages and makes health care decisions.

Making Sense of Numbers: Understanding Risks and Benefits. Communicating Numerical Health Information: This class is a basic introduction for anyone who wants to understand how to communicate health information that involves numbers. The purpose of this class is to understand risk and benefits from an individual's perspective and to understand that the communication of numbers must be clear and easy to understand.

PubMed and Beyond: Clinical Resources from the National Library of Medicine: This presentation introduces free bedside information resources for the busy clinician. Resources presented will include Clinical Queries in PubMed/MEDLINE and free drug, patient education, and point-of-care resources.

MedlinePlus for Public Librarians: Discover the history, selection criteria and sources of MedlinePlus through this on-demand, hands-on tutorial. Designed to take about an hour to complete, the narrated tutorial explains how to locate information on health topics, drugs, and supplements in MedlinePlus.gov, highlighting additional tools and the authoritative sources from which MedlinePlus.gov draws its health information.

Health Literacy

Eight modules that cover the impact of health literacy on physical health and communication skills to address health literacy in a clinical setting. Each module is made up of a PowerPoint presentation with speaker notes, handout, and e-mail follow ups that a facilitator can send to trainees between modules. This subject also includes a pre and post evaluation to assess participants' change in knowledge and a planning guide for a facilitator to organize when they will teach these modules and use the follow up content. Select the links below to download these training materials.


Module 1: Health Literacy Introduction


Module 2: Definitions and Importance


Module 3: Resources for Health Literacy


Module 4: Clear Communication


Module 5: Teach Back


Module 6: Numeracy


Module 7: Health Literacy and Medications


Module 8: Resources for Health Literacy (2)


More Information

The goal of Clinical Conversations is to increase awareness of and discussion around clinical topics related to health information and health literacy. While they are valuable tools for busy clinical settings, there are additional resources for someone who wants to dive deeper into one of the module topics. Additional education and training on the concepts in the Health Literacy module include:

Effective Health Communication and Health Literacy: Understanding the Connection
This introductory class from the Network of the National Library of Medicine will introduce health literacy and health communication will help you understand and raise your awareness of the complexity of these concepts. We will define health literacy today, identify various types of literacy, explore how communication and health literacy affects how a person manages and makes health care decisions.

Making Sense of Numbers: Understanding Risks and Benefits. Communicating Numerical Health Information
This class from the Network of the National Library of Medicine is a basic introduction for anyone who wants to understand how to communicate health information that involves numbers. The purpose of this class is to understand risk and benefits from an individual's perspective and to understand that the communication of numbers must be clear and easy to understand.

The CAHPS Ambulatory Care Improvement Guide (Agency for Healthcare Research and Quality)
Resource guide for providers seeking to improve their performance in patient experience measured by CAHPS surveys of ambulatory care. Includes information about shared decision making, behavior change, communication and cultural competence.

Health Literacy Universal Precautions Toolkit, 2nd edition (Agency for Healthcare Research and Quality)
Toolkit to help primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels.

Health Literacy Training in CDC TRAIN (Centers for Disease Control and Prevention)
Seven online health literacy courses for health professionals from the Centers for Disease Control and Prevention. These link to the TRAIN Learning Network to complete.

Always Use Teach Back!
Toolkit is to help health care providers use teach-back. The toolkit combines health literacy principles of plain language and using teach-back to confirm understanding, with behavior change principles of coaching.

Download a handout of these additional resources to distribute to training participants.