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MIDDLE ATLANTIC REGION

Clinical Conversations Training Program

coffee cup and stethoscope

Evaluation & Planning


Suggested NNLM Courses for Facilitator Preparation

From Beyond Our Borders: Providing Multilingual and Multicultural Health Information:This class is designed to assist librarians and others who work with diverse populations in locating health information. The resources presented are selected for their emphasis on providing culturally relevant information in the preferred language of the population. Background information on refugees and immigrants in the U.S. and their unique health issues will be presented.

Serving Diverse Communities: Serving Diverse Communities is a three-part series of online trainings focused on accessing health information resources related to working with diverse communities. Each training session is offered individually, and attendees can choose to participate in one or all sessions. The trainings are offered on-demand and can be completed in one sitting or over several sessions.

Cultural Humility

Five modules that cover the importance of cultural humility in healthcare, the difference between traditional cultural competence modules and how providers can go about the process of lifelong learning emphasized within cultural humility. Each module is made up of a PowerPoint presentation with speaker notes, handout, and e-mail follow ups that a facilitator can send to trainees between modules. This subject also includes a pre and post evaluation to assess participants' change in knowledge and a planning guide for a facilitator to organize when they will teach these modules and use the follow up content. Select the links below to download these training materials.

If a facilitator teaches the Clinical Conversations topics in an order other than the one suggested on the "About this Program" page, they should consider teaching the following modules with the Cultural Humility section to ensure participants have a background in relevant NLM resources.

  • Health Literacy Module 3: Resources for Health Literacy- after Cultural Humility module 5 to further describe the resource introduced during module 5
  • Health Literacy Module 8: Resources for Health Literacy (2)- after Cultural Humility module 5 to offer an additional resource specifically for supporting patients who speak a language other than English

Module 1: Definition & Evolution


Module 2: Culture & Health


Module 3: Competence vs. Humility


Module 4: Cultural Humility Principles


Module 5: Begin the Process


More Information

The goal of Clinical Conversations is to increase awareness of and discussion around clinical topics related to health information and health literacy. While they are valuable tools for busy clinical settings, there are additional resources for someone who wants to dive deeper into one of the module topics. Additional education and training on the concepts in the Cultural Humility module include:

Serving Diverse Communities
Serving Diverse Communities is a three-part series of online trainings from the Network of the National Library of Medicine focused on accessing health information resources related to working with diverse communities. Each training session is offered individually, and attendees can choose to participate in one or all sessions. The trainings are offered on-demand and can be completed in one sitting or over several sessions.

From Beyond Our Borders: Providing Multilingual and Multicultural Health Information
This class is designed to assist librarians and others who work with diverse populations in locating health information. The resources presented are selected for their emphasis on providing culturally relevant information in the preferred language of the population. Background information on refugees and immigrants in the U.S. and their unique health issues will be presented.

Think Cultural Health (Department of Health and Human Services)
Free, continuing education e-learning programs, counselors, administrators and healthcare providers provide culturally and linguistically appropriate services (CLAS). CE is available for many categories of health professionals who complete these courses.

Effective Communication for Healthcare Teams in CDC TRAIN (Centers for Disease Control and Prevention)
Three online communication courses for healthcare teams from the Centers for Disease Control and Prevention. Module 2 is about cultural competence and Module 3 is about working with those with limited English proficiency. These are located on the TRAIN Learning Network.

Health Services Research Information Central Health Disparities Topic Guide (National Library of Medicine)
List of links to search queries, news, data and statistics, toolkits and publications related to health disparities.

Health Services Research Information Central Health Literacy and Cultural Competence Topic Guide (National Library of Medicine)
List of links to search queries, news, data and statistics, toolkits and publications related to health literacy and cultural competence.

Download a handout of these additional resources to distribute to training participants.