EFTS Award- Penn State University College of Medicine
The Harrell Library provides ILL services that charge back to the individual or department any related fees. Despite efforts to obtain items through reciprocal arrangements and from free lenders, this is a hardship for our students (medical, graduate, nursing). This award will allow us to provide ILL documents to students at a reduced cost and promote our services to this group of users; it may also determine if the current average cost of $11 is a barrier for this specific group's use of ILL services. Observations from this process may demonstrate our need to adjust current practices regarding this user population.