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Running Your Hospital Library Like a Business: Back by Popular Demand!

Coordinator:     Michelle Burda, Network & Advocacy Coordinator, NN/LM MAR (


Date / Time:      May 30 – June 20, 2014 / 1:30 – 3 pm (ET)

Where:               Online

Summary:  To continue delivering support for clinical care, research and education, a hospital library must be run like a business. By participating in a series of four classes, our instructors will help you develop your business sense. You will write a business plan that embraces the mission and objectives of your hospital. You will learn to become a convincing negotiator when representing yourself, your customers, and your library. You will quantify and qualify your worth with dollar signs rather than anecdotes. This class will enable you to provide valued services that are aligned with the values of your hospital. In these challenging times, developing a strategic business sense is essential.

May 30th Session / Building the Foundation: An Introduction to Business Concepts

Participants will learn to:

  • Identify and describe their hospital or system’s strategic imperatives
  • Define the library’s role in a hospital or system’s strategic imperatives
  • Analyze the role of selective dissemination of information in demonstrating worth
  • Define the people they serve
  • Define and describe how an organization determines their value

June 6th Session / Writing a Business Plan

Participants will learn to:

  • Understand the benefits of writing a business plan and how to begin the process
  • Describe their library’s business/focus
  • Identify the people they serve
  • Write the beginning of their library’s business plan

June 13th Session / The Art of Negotiation

Participants will learn to:

  • Appreciate strategic approaches to negotiating
  • Understand at least three specific negotiating strategies
  • Identify examples of workplace situations where these negotiating strategies may be applied
  • Develop negotiating strategies and understand which workplace situations to which they apply

June 20th Session / Proving Your Worth – Adding to Your Value

Participants will learn to:

  • Calculate the dollar value of services in a way their hospital administrators can appreciate
  • Demonstrate their worth through information dissemination
  • Determine their customers’ needs
  • Align the library’s mission and objectives to that of the hospital
  • Conduct community outreach

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