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Social Media for Crisis Communications

Social Media for Crisis Communication: The Good, the Bad, and the Ugly

November 14, 2013 / 2-3 pm ET

Training is via DigitalGov University here’s what you’ll learn:

  • The good: How to leverage your online communities for successful crisis management and communications.
  • The bad: How your online presence can recover from mismanaging a crisis.
  • The ugly: How to avoid social media crisis communications pitfalls like going silent, going nuclear (i.e., deleting everything), or going on the defensive by getting combative with your audience.

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