Social Media for Crisis Communications
Social Media for Crisis Communication: The Good, the Bad, and the Ugly
November 14, 2013 / 2-3 pm ET
Training is via DigitalGov University here’s what you’ll learn:
- The good: How to leverage your online communities for successful crisis management and communications.
- The bad: How your online presence can recover from mismanaging a crisis.
- The ugly: How to avoid social media crisis communications pitfalls like going silent, going nuclear (i.e., deleting everything), or going on the defensive by getting combative with your audience.