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Job Posting: Head, Access Services, Bronx, NY

The D. Samuel Gottesman Library seeks a qualified candidate for the position of Head of Access Services.  The description is below.   Please share with interested staff and colleagues.
Position Title: Head, Access Services
Status: Full Time, Academic/Faculty, non-tenured
Position Information:
Reporting to the library Director, the Head of Access Services will effectively supervise, plan, coordinate and manage all aspects of access, delivery and use of library services, facilities and resources.  Providing basic reference services is also expected in this position.  The individual must be creative, flexible, highly service-oriented and able to work independently and collegially with diverse library staff, faculty, students, researchers, residents and other staff within the organization.
  • Manages and supervises daily operations of interlibrary loan, internal  document delivery,  circulation, stacks maintenance and functionality of physical library space.
  • Coordinates Circulation and Interlibrary Loan (ILL) workflows to facilitate and improve effectiveness  of access and delivery of information
  • Develops strategies to improve effectiveness and performance of services; develops new services to fill identified patron needs
  • Plans and implements Circulation and ILL training for staff
  • Administers online printing accounts (cash and student allowance)
  • Develops remote and onsite access policies; become familiar with e-resource licensing issues
  • Maintains library calendar and service hours - regular, holiday, extended study hours, emergencies (hurricanes, blizzards, etc.).  Collaborates with Security personnel to provide coverage as needed
  • Provides excellent customer service to patrons;  initiates and develops collaborative relations with faculty, students, investigators and staff;  represents the library by serving  on institutional committees  and task forces
  • Troubleshoots and addresses patron complaints or issues, occasionally after-hours (email, telephone)
  • Participates in library planning;  compiles reports/statistics on the use  of services and the physical facility
  • Participates in outreach and creative marketing to promote library services
  • Assists the Reference Dept. daily to provide basic reference service and orientations to new and existing patrons; recommends and demonstrates resources appropriate to needs.
  • Collaborates with IT department to ensure efficient use of technology, e.g., wireless, online printing, etc.
  • Participates in special projects and performs other job related duties as required.
  • MLS/MLIS/MSLS from ALA-accredited institution
  • Knowledge/experience of interlibrary loan, ILLiad, DOCLINE, OCLC, PubMed searching
  • Demonstrated ability to lead and manage staff and processes/workflows and promote teamwork
  • Strong commitment to quality customer service
  • Detail oriented, excellent writing, analytical, evaluative, and organizational skills; good presentation, verbal, and strong interpersonal and communication skills
  • Ability to work effectively with diverse internal and external constituents of various levels in a time-sensitive, dynamic and responsive manner
  • Flexibility to work with changing priorities and changing schedules; willingness to work nights and Sunday, as needed.
  • 3 years of professional and supervisory experience, preferably in an academic library
Qualified candidates should email cover letter, curriculum vitae, and the names, addresses, telephone numbers, and e-mail addresses of 3 references to Racheline Habousha, Library Director at  Please include "Head, Access Services" in your email subject heading.
The D. Samuel Gottesman Library serves Einstein's students, postdoctoral researchers,  principal investigators, faculty, staff, and residents at affiliated institutions as well as graduate students and faculty of the Ferkauf Graduate School of Psychology of Yeshiva University.  Please visit our website at
The Albert Einstein College of Medicine of Yeshiva University is located in the Bronx, NY.  Einstein is home to 2,000 faculty members, 750 medical students, 350 PhD students, and 380 postdoctoral investigators in basic sciences and clinical research.  Affiliated with five major medical centers throughout the greater New York metropolitan area, Einstein has 150 residency programs with 2,500 physicians in training.
Albert Einstein College of Medicine of Yeshiva University is an AA/EOE Employer.

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