Mary Congleton, the AHEC Librarian at the University of Kentucky Medical Library, taught the “10-Step Approach to Service Continuity Planning” at the recent meeting of the Kentucky Medical Library Association. She reports that the class was very well-received, and that the participants left with some ideas and tools for helping their libraries become better prepared for emergencies. (Participants also received MLA CE credit for completing the class.) Mary is the State Coordinator for Emergency Preparedness for Kentucky in the Greater Midwest Region of NN/LM. She has been asked to present the class again at the University, helping to spread the word about the importance of looking at risk, developing procedures, and making plans for continuing service to patrons in an emergency. Great work, Mary!
Archive for the ‘Training’ Category
Recently, Dan has made two presentations, as an invited speaker, that featured the importance of service continuity planning for libraries, and in both cases he used the scenario of social distancing in response to the H1N1 influenza virus (see info from the CDC) as a basis. Some experts are warning that H1N1 may re-surge in the northern hemisphere early this fall, well before the tradional flu season, so it’s important that we remain aware of the potential risks from a more widespread epidemic than we have seen so far, and that we keep the banner of service continuity moving forward.
On July 9, Dan addressed the monthly conference call hosted by NLM’s Disaster Information Management Research Center (DIMRC), giving an overview of this year’s activities of the NN/LM’s emergency preparedness initiative, and featuring the Hospital Librarians Summit which was held in Chicago in April (click here to see the posting about this). Other highlights of this year have been conducting training meetings with NN/LM staff and state coordinators in the PNR, SCR, GMR, PSR and SE/A regions, enhancing the Toolkit, and developing promotional materials. Several participants on the call confirmed that the training has been very effective so far, and “buy-in” from NN/LM members has been excellent.
On July 17, Dan addressed the annual Interlibrary Loan Forum of the Virtual Library of Virginia (VIVA) at Sweet Briar College in Lynchburg, VA. Working from the NN/LM’s emergency preparedness plan, which emphasizes service continuity, especially for Interlibrary Loan services, Dan presented the procedures that have been established through a partnership between the Health Sciences Libraries at the University of Virginia and the University of North Carolina at Chapel Hill for providing back-up ILL services for each other in an emergency, and which are transparent to library users. While the audience represented all types of academic libraries in Virginia, it included several who are NN/LM members. Click ILL Backup Plan VIVA to see Dan’s slides from the VIVA Forum.
If you would like more information about the ILL backup plan between the two libraries or about training for service continuity, please contact one of us (see the “About Us” tab at the top of the page).
The “10-Step Approach to Service Continuity Planning” class, created by the Coordinator and Project Assistant for the NN/LM Emergency Preparedness & Response Plan, has been approved by the Medical Library Association (MLA) for 2 hours of Continuing Education credit, awarded at the conclusion of the class. To view information about the class, check here on the MLA Educational Clearinghouse site. (You can find the class by using “emergency” as the keyword in the search box on the first page of the site.) If you are interested in arranging a “10-Step Approach…” class for yourself or a group, contact your NN/LM regional office at 1-800-338-7657. Classes are offered both face-to-face and virtually.
We met last week (June 22) with NN/LM staff from the Pacific Southwest Region (PSR) in the Louise Darling Biomedical Library at UCLA, along with representatives from the states in their region (see the photo of state representatives in the gallery here on the site). Attending for the states were: Amy Knehans from Hawaii, Cinda McClain from Arizona, Triza Crittle from Nevada, and Chapter liaisons Peggy Tahir and Irene Lovas from California. After an overview of progress of the national plan and reports from the state representatives and NN/LM staff, we presented the recently developed curriculum for use by NN/LM staff in training members in the “10-Step Approach to Service Continuity,” which now includes a new risk assessment exercise and score sheet handout (thanks to the South Central Region for the encouragement to develop this idea!).
Judy Consales, Director, and Julie Kwan, Network Coordinator of the PSR taught a class called “Are You Ready?” in Hawaii, presenting both face-to-face and using AccessGrid, which was quite successful. In addition to outreach efforts, Heidi Sandstrom, Associate Director, noted that their library has also continued to develop emergency preparedness plans, having recently enhanced signage and room numbers/designations to help with evacuations and troubleshooting in their building. Jake Nadal, of the UCLA Library’s Preservation Department, spoke to the group about UCLA’s efforts to provide continuous access to digital resources as well as how to plan for preservation of print materials and other library resources. The day closed with a discussion of goals for the region during the coming year, as well as some questions and ideas to be addressed, as outlined by Heidi.
Once again, we were energized by the excellent collaborative spirit of the NN/LM staff and the state representatives from the PSR, and benefitted from hearing about their successes as well as ideas for improvement of the plan and the resources offered (e.g. the Toolkit and the training materials). The PSR training meeting was our last NN/LM staff meeting for this contract year, and we can say without reservation that NN/LM Directors, Associate Directors, all NN/LM staff, and the state representatives have been unfailingly enthusiastic, hospitable, creative, and committed to including emergency preparedness in their outreach to NN/LM members.