National Network of Libraries of Medicine
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Using Questionnaires for Program Evaluation: Collecting High Quality Information

This course outlines the basics of conducting surveys for program evaluation. Participants will learn how to write survey items using typical question formats while avoiding common errors; distribute questionnaires to maximize response rate; determine sample size using online calculators; learn strategies for avoiding and exploring response bias in survey data. This is an in-person workshop.

Note: 
At this time, the NEO instructors not offering any in-person training. We are leaving the materials up for others to use and teach.

The authors prefer that those who want to teach this workshop first take it from the NEO. Most images in NEO PowerPoint slides have been purchased from Stockfresh for use in the PowerPoint slides exclusively. It is a violation of copyright to copy and use those images in other documents.  If you want to use the image or the slide with that image in another presentation or document, you can purchase that or a similar image at stockfresh.com or from a similar vender.

Objectives: 
  • Determine when surveys are an effective method for program evaluation
  • Structure questionnaire items to avoid common item-writing errors
  • Use online sample-size calculators to determine optimal sample sizes
  • Follow effective practices of survey distribution to maximize response rates
  • Identify response bias is survey data
Class Length: 
4 hours
Course Developer(s):
Cynthia Olney, PhD, Assistant Director
Instructor(s):
Cynthia Olney, PhD, Assistant Director
Karen J. Vargas, MS Library Science, Evaluation Specialist
Continuing Education:

This workshop has been approved by the Medical Library Association for 4 contact hours of Continuing Education credit.

Content last updated: July 2017

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