National Network of Libraries of Medicine
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Using Questionnaires for Program Evaluation: Collecting High Quality Information

This course outlines the basics of conducting surveys for program evaluation. Participants will learn how to write survey items using typical question formats while avoiding common errors; distribute questionnaires to maximize response rate; determine sample size using online calculators; learn strategies for avoiding and exploring response bias in survey data. 

At this time, the NEO instructors not offering any in-person training. We are leaving the materials up for others to use and teach. The authors prefer that those who want to teach this webinar first take it from the NEO. 

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  • Determine when surveys are an effective method for program evaluation
  • Structure questionnaire items to avoid common item-writing errors
  • Use online sample-size calculators to determine optimal sample sizes
  • Follow effective practices of survey distribution to maximize response rates
  • Identify response bias is survey data
Class Length: 
4 hours
Course Developer(s):
Cynthia Olney, PhD, Assistant Director
Cynthia Olney, PhD, Assistant Director
Karen J. Vargas, MS Library Science, Evaluation Specialist
Continuing Education:

This workshop has been approved by the Medical Library Association for 4 contact hours of Continuing Education credit.

Content last updated: February 2018

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