National Network of Libraries of Medicine
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Measuring What Matters to Stakeholders

How can we get decision makers to understand the value that knowledge managers and information professionals bring to their organizations? Measuring and communicating what matters to key stakeholders is one step in the process. This workshop will provide a framework for defining an evaluation plan that will provide meaningful information to help you convey your library’s value to those who influence your budget and operations. Participants will have the opportunity to practice using planning, evaluation and communication tools to help them use evaluation to demonstrate their value to stakeholders. This is an in-person workshop.

Note: 
At this time, the NEO instructors not offering any in-person training. We are leaving the materials up for others to use and teach.

The authors prefer that those who want to teach this workshop first take it from the NEO. Most images in NEO PowerPoint slides have been purchased from Stockfresh for use in the PowerPoint slides exclusively. It is a violation of copyright to copy and use those images in other documents.  If you want to use the image or the slide with that image in another presentation or document, you can purchase that or a similar image at stockfresh.com or from a similar vender.

Objectives: 
  • Analyze the value that their libraries contribute toward the mission of the larger organization
  • Identify services that will be most important to key library stakeholders
  • Build measurement into their strategic planning processes
  • Learn about tools that link activities to outcomes
  • Learn analytic strategies and tools to assess their contributions to their institutions
  • Communicate value through measurement results
Class Length: 
4 Hours
Course Developer(s):
Cynthia Olney, PhD, Assistant Director
Instructor(s):
Ashley Cuffia, Consumer Health Coordinator
Tony Nguyen, ML..., MLIS, AHIP, Technology and Communications Coordinator
Cynthia Olney, PhD, Assistant Director
Karen J. Vargas, MS Library Science, Evaluation Specialist
Continuing Education:

This workshop has been approved by the Medical Library Association for 4 contact hours of Continuing Education credit.

Content last updated: July 2017

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