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Promoting Health Literacy by Training Front-Line Staff in a Hospital Setting

Class Details

This webinar will discuss an NNLM MAR subaward with the Wilkes-Barre General Hospital.

Through observation and informal questioning it was found that WBGH hospital staff lacked knowledge of the concept of health Literacy and its issues and how they could help improve their patients’ health literacy and well-being using communication that uses simple language, avoiding medical jargon, and verifying patients’ understanding using the Teach-Back method. The primary goal of this project was to provide education to the hospital and medical staffs on health literacy and Teach-Back. Other goals were creating and distributing reminders such as name badge cards, posters, etc.; purchasing laptop computers to be used on the nursing units for Teach-Back education and later for patient education; and updating resources in the Consumer Health Resource Center including materials such as easy-to-ready in English and Spanish.

The speakers will include:

  • Joan DeRocco-Delessio, MS, RN, CPHRM, NE-BC; Director-Patient Safety Services
  • Sandra Rochon, RN, MSN, CNSbc; Clinical Nurse Specialist; Chairman, Patient Education Committee
  • Rosemarie Taylor, MALS, MBA; Manager-Library Services


  • Brief introduction to health literacy
  • How the project came to be
  • Description of the project
  • FMEA (Failure Mode and Effects Analysis) and its connection to the subaward
  • Training including Teach-Back
  • The results
  • The librarian’s role
Class Date:
Region/Office: National
Aug 24, 2017
12:00PM - 1:00PM ET
Continuing Education Credits: 
This class is now closed to registrants.