PNR Rendezvous: Serving Library Users with Mental Illness: A Crash Course on Controlling Clashes
Patrons who show signs of mental illness can be confusing and upsetting to the toughest and most seasoned among us. What do you say to someone wandering around holding a loud and animated conversation with himself? How do you accommodate the child with autism who insists on rearranging your DVD collection, or the adult with obsessive-compulsive disorder who demands that you check out her books a certain way? What rights do the mentally-ill have with regard to public services, and what legal liabilities are associated with their presence in the library? This webinar increases your understanding of mental illness, teaches effective methods of communicating with mentally-ill patrons who are creating a disturbance in the library, helps you protect staff and patrons in rare instances of possible violence, and shows you how to locate resources you can lean on when necessary.
Mandy Easter, Law Librarian and Consultant, Iowa State Library
Mandy has been a Law Librarian with the State Library of Iowa for the last 20 years and also began working as a library law consultant five years ago. She's been a state agency librarian, an academic librarian, a public library director, a regional library employee, and has worked in different capacities at several public libraries. She really enjoys helping librarians, trustees and city government officials identify, understand and apply library-related law. With a Bachelor's degree in Philosophy, her 1984 Master's degree in Library and Information Science is from the University of Iowa.
Feb 17, 2021
1:00PM - 2:00PM PT
PNR Rendezvous is a webinar series presented by the Network of the National Library of Medicine Pacific Northwest Region. Each session focuses on various topics such as health, research, resources, librarianship, and technology for attendees to incorporate into their work.
Sessions from this series are recorded and available usually within 1 week of the live session. Scroll down to see a list of past sessions OR visit the PNR Rendezvous YouTube Playlist.
Handout from February, 2021 session, "Serving Library Users with Mental Illness: A Crash Course on Controlling Classes"
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