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I’m a Librarian, Not a Doctor! Providing Health Information to Public Library Customers

Class Details

Medical questions are among the most dreaded at any public library service desk: How do I ask for more information without prying (and, how do I avoid getting way too much information)? What's my best place to start? What databases and books do I need in my library, and how do I use them? How do I know a website contains reliable information? What if I just can't find the answer? Discover the reference desk basics for answering your customers' medical questions, where (and how) to draw the line, and when and where to refer your patients... oops... customers.

Monique Mason, AHIP, is the manager of the Science & Technology Division at the Akron (Ohio)-Summit County Public Library. She has been overseeing the library’s consumer health collection and providing health information to public library users since 2008.
Kelli Nikola is a librarian in the Science & Technology Division at the Akron (Ohio)-Summit County Public Library where she teaches patrons how to search for evidence-based health information and maintains the Health Information Center print collection. She has a Consumer Health Information Specialist, Level II certificate from the Medical Library Association.

Slideshow Presentation

Monday, September 18, 2017
2:30pm - 4:00pm
Region/Office: National
Sep 18, 2017
2:30PM - 4:00PM ET
Darlene Kaskie, MLS, All of Us Community Engagement Coordinator serving IA, IL, IN, KY, MI, MN, OH, WI

Class Overview

KernelOfKnowledge_0.pngThe Kernel of Knowledge is an expert-speaker webinar series from the Greater Midwest Region which provides one-hour sessions on topics of interest to Network of the National Library of Medicine (NNLM) members throughout the year. Sessions are scheduled on an ongoing basis, check back often for upcoming presentations! All Kernel of Knowledge sessions are eligible for 1.0 contact hour of Medical Library Association continuing education credit.

Webinars from this series are recorded. Recordings can be found on the main page for this series or on our YouTube channel

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