I’m a Librarian, Not a Doctor! Providing Health Information to Public Library Customers
Medical questions are among the most dreaded at any public library service desk: How do I ask for more information without prying (and, how do I avoid getting way too much information)? What's my best place to start? What databases and books do I need in my library, and how do I use them? How do I know a website contains reliable information? What if I just can't find the answer? Discover the reference desk basics for answering your customers' medical questions, where (and how) to draw the line, and when and where to refer your patients... oops... customers.
Monique Mason, AHIP, is the manager of the Science & Technology Division at the Akron (Ohio)-Summit County Public Library. She has been overseeing the library’s consumer health collection and providing health information to public library users since 2008.
Kelli Nikola is a librarian in the Science & Technology Division at the Akron (Ohio)-Summit County Public Library where she teaches patrons how to search for evidence-based health information and maintains the Health Information Center print collection. She has a Consumer Health Information Specialist, Level II certificate from the Medical Library Association.
Sep 18, 2017
2:30PM - 4:00PM ET
The Kernel of Knowledge is an expert-speaker webinar series which provides one-hour sessions on topics of interest to Network members throughout the year. Sessions are scheduled on an ongoing basis, check back often for upcoming presentations! All Kernel of Knowledge sessions are eligible for 1.0 contact hour of Medical Library Association continuing education credit.