I’m a Librarian, Not a Doctor! Providing Health Information to Public Library Customers
Medical questions are among the most dreaded at any public library service desk: How do I ask for more information without prying (and, how do I avoid getting way too much information)? What's my best place to start? What databases and books do I need in my library, and how do I use them? How do I know a website contains reliable information? What if I just can't find the answer? Discover the reference desk basics for answering your customers' medical questions, where (and how) to draw the line, and when and where to refer your patients... oops... customers.
Monique Mason, AHIP, is the manager of the Science & Technology Division at the Akron (Ohio)-Summit County Public Library. She has been overseeing the library’s consumer health collection and providing health information to public library users since 2008.
Kelli Nikola is a librarian in the Science & Technology Division at the Akron (Ohio)-Summit County Public Library where she teaches patrons how to search for evidence-based health information and maintains the Health Information Center print collection. She has a Consumer Health Information Specialist, Level II certificate from the Medical Library Association.
Sep 18, 2017
2:30PM - 4:00PM ET
The Kernel of Knowledge is an expert-speaker webinar series from the Greater Midwest Region which provides one-hour sessions on topics of interest to Network of the National Library of Medicine (NNLM) members throughout the year. Sessions are scheduled on an ongoing basis, check back often for upcoming presentations! All Kernel of Knowledge sessions are eligible for 1.0 contact hour of Medical Library Association continuing education credit.
To register for classes or special events, first you must create an NNLM user account.
How to register for an NNLM class or event:
- After you have successfully created an account, come back to nnlm.gov.
- Click the green “Log in” button - it is located at the bottom of every page on our website.
- Enter your username and password, and “Log in”.
- On the class or event page, click the green “Save Registration” button.
That’s it! You are now registered for this event.
For visual learners, NNLM offers a brief video tutorial(link is external) on creating an NNLM user account.
Thank you for taking the time to create an account with us! You may be asking yourself, why do I need an account for this one-time event?
- The Network of the National Library of Medicine is committed to protecting the privacy of its users. To that end, we ask that all registrants create an account so that we may collect your data securely. In addition, creating a user account offers the benefit of one-click registration for future classes and events!
- If your organization is an NNLM Member, you can also use your account to easily update your Organization’s information in our Members directory!
Not a Member? Take a moment to consider submitting an application. Member benefits include:
- Eligibility for funding
- Free training opportunities
- Access to free educational and print materials
- Opportunities for partnership