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Website Usability: Making Content Easy to Find

Class Components

Pretest/Posttest Answers

  1. What is the definition of usability?
    • The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use. (ISO 9241:11 Guidance on Usability 1998)
  2. How many people are affected by issues of web accessibility?
    • The percentage of people with disabilities in many populations is between 10% and 20%. Not all disabilities affect access to information technologies such as the web (for instance, difficulty walking, or a heart condition, would not affect Web access) but many do. (Fact Sheet for "Web Content Accessibility Guidelines 1.0")
  3. What are the five types of disabilities that affect Internet usage?
    • Visual impairments
    • Hearing impairments
    • Mobility impairments
    • Cognitive impairments
    • Seizure disorders
  4. Name three good websites with information about usability.
  5. What are three different kinds of usability tests?
    • Checklists
    • Field Studies
    • Traditional Interview/Observation
  6. What three things are necessary for website usability testing?
    • Website
    • Users
    • Interviewer
  7. How much does a usability test cost?
    • At a minimum, usability tests cost an institution staff time. Hiring a contractor to provide a full-scale usability test can cost much more.
  8. What are the elements of a user profile?
    • Who are the users?
    • What do they already know about your site?
    • Why do they want to use the site?
    • How much experience do they have using computers/web?
  9. What are the four types of users?
    • Core users
    • Trained users
    • Typical Users
    • Disadvantaged users
  10. How many users should you test?
    • Five
  11. What is the goal of a usability test?
    • Improved website!