Beyond an Apple a Day: Providing Consumer Health Information at Your Library


This hands-on class will cover the health information seeking behavior of consumers and the role of the librarian in the provision of health information for the public. Come learn about the evolution of consumer health, health literacy and the e-patient. Participants will be equipped with knowledge of top consumer health sites, e-patient resources and collection development core lists. We will discuss creative ideas for health information outreach. The class will wrap up with an opportunity to explore effective marketing approaches and develop an elevator speech.


This class teaches you the basics of providing consumer health information at your library. We will cover:

  • History and evolution of consumer health
  • Challenges of providing consumer health information at your library
  • Planning a consumer health service
  • Collection development
  • Consumer health on the internet
  • The reference interview
  • Ethics
  • Outreach
  • Project development / marketing

Course Materials

Continuing Education

  • This class has been approved by the Medical Library Association for 2, 3, or 4 contact hours of CE credit.
  • MLA Course Listing
  • This will be offered via the Moodle platform.  Please contact instructor for upcoming courses.


Midcontinental Region

Dana Abbey, Barbara Jones, ,

Middle Atlantic Region

Lydia Collins, , , Kate Flewelling, ,

New England Region

Michelle Eberle,

Pacific Northwest Region

Carolyn Martin, ,

Pacific Southwest Region

Kay Deeney, , , Kelli Ham, ,

Southeastern Atlantic Region

Terri Ottosen, , Nancy Patterson,

Course Development

Michelle Eberle, Health Literacy and Community Engagement Coordinator at the National Network of Libraries of Medicine New England Region (NN/LM NER) and Terri Ottosen, Consumer Health Coordinator at the National Network of Libraries of Medicine Southeastern/Atlantic Region (NN/LM SEA).