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New Titles in the Professional Development Library

We’ve added 12 new books to the SE/A Professional Development Library:

  • Hernon, Peter. Assessing service quality: satisfying the expectations of library customers /Peter Hernon and Ellen Altman. 2nd ed. Chicago: American Library Association, 2010.
  • Crawford, Walt .Open access: what you need to know now. Chicago: American Library Association, 2011.
  • Kern, M. Kathleen. Virtual reference best practices: tailoring services to your library. Chicago: American Library Association, 2009.
  • Barber, Peggy and Wallace, Linda. Building a buzz: libraries & word-of-mouth marketing. Chicago: American Library Association, 2010.
  • The library PR handbook: high-impact communications /edited by Mark R. Gould. Chicago: American Library Association, 2009.
  • Bite-sized marketing : realistic solutions for the overworked librarian /Nancy Dowd, Mary Evangeliste and Jonathan Silberman. Chicago: American Library Association, 2010.
  • Landau, Herbert B. Winning library grants: a game plan. Chicago: American Library Association, 2011.
  • Kane, Laura Townsend. Working in the virtual stacks :the new library & information science. Chicago: American Library Association, 2011.
  • Pre- & post- retirement tips for librarians /edited by Carol Smallwood. Chicago: American Library Association, 2012.
  • Doucett, Elisabeth. Creating your library brand: communicating your relevance and value to your patrons. Chicago: American Library Association, 2008.
  • Harris, Lesley Ellen. Licensing digital content: a practical guide for librarians. 2nd ed. Chicago: American Library Association, 2009.
  • The ALA book of library grant money /edited by Ann Kepler. 8th ed. Chicago: American Library Association, 2012. (2 copies available)

As always, borrowing these books is free. For instruction on borrowing these items and a list of all titles, please visit our Professional Development Library page at: http://nnlm.gov/sea/services/professionaldevelopmentlibrary.html

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