Unified Health Communication: Addressing Health Literacy, Cultural Competency, and Limited English Proficiency, at http://www.hrsa.gov/healthliteracy/training.htm
is an online interactive training course developed by the Health Resources and Services Administration of DHHS. The program aims to raise the quality of provider-patient interactions by teaching providers and their staff how to gauge and respond to their patients’ health literacy, cultural background, and language skills. It focuses on how to:

• improve patient communication skills
• increase awareness and knowledge of the three main factors that affect communication with patients: health literacy, cultural competency and low English proficiency
• implement patient-centered communication practices that demonstrate cultural competency and appropriately address patients with limited health literacy and low English proficiency