Archive for the ‘Evaluation’ Category
Saturday, March 14th, 2015
I am pleased to share several recent updates about our ongoing program review, staff additions, and other activities.
In January we began a systematic program review of all activities and services performed since the beginning of the 2011-2016 funding cycle. What I am really enjoying about this is that we get to review many of the projects that have been funded by our program over the last several years. The impact to the Resource Libraries and our region has been significant! This process is an essential step toward preparation for the 2016-2021 funding cycle. I want to thank the TMC Library’s Planning & Assessment Coordinator Ashlynn Kogut and Chief Operating Officer Owen Ellard for their leadership and support in our program review. We are continuously identifying ways to improve services in support of the NN/LM mission and those living and working in the South Central Region.
The mission of the National Network of Libraries of Medicine (NN/LM) is to advance the progress of medicine and improve the public health by providing all U.S. health professionals with equal access to biomedical information and improving the public’s access to information to enable them to make informed decisions about their health. Learn more about the NN/LM program.
Moving on to staffing: I want to recognize Executive Assistant Carrie Rogers, Administrative Assistant Jasmin Legaspi, and Technology Assistant Melissa Salas as they have been critical in ensuring continuity of services and institutional memory in recent months. Carrie has been my right hand, making travel arrangements, organizing subcontract reports, and has been an asset in so many other areas. Jasmin has done great work in office operations and preparing conference exhibit materials. Melissa has made substantive progress as the lead on our migration to a new website content management system. It addition to these three staff, our Director Dr. Buja and myself, four additional librarians work on the program.
In January, Adela Justice, MLIS, transitioned from the TMC Library Client Relationship Management department as a Liasion Librarian to Consumer Health Coordinator and Texas Liaison. In 2002 she joined the Texas Medical Center Library as a Consumer Health and Outreach Librarian, and in 2008 received her Consumer Health Information Specialization, Level II, from the Medical Library Association. For the past two years Adela has managed the Resource Library Outreach subcontract between The TMC Library and the NN/LM SCR. This is the first time we have had someone with this high level of previous experience in the SCR program in recent memory and it really shows!
Lindsy Frazer, MS, MLIS, PhD, joined us in mid-February as our new Outreach & Evaluation Coordinator and Oklahoma Liaison. Originally from Chicago, Lindsy came to us from an Arkansas public library where she was the manager of an outreach department. One of Lindsy’s roles is to manage our Continuing Nursing Education (CNE) program. Many libraries recognize the value in having a position focused on assessment of library services and we are very fortunate two have two; albeit focused on different service areas in our organization. I meet with Lindsy, Ashlynn, and Owen every Wednesday to discuss program assessment.
Marcus Spann, MLIS, began the first week in March as our new Community Health Coordinator and Arkansas Liaison. His previous position was as a librarian with outreach responsibilities at a Louisiana public library. I met Marcus in October 2013 at the South Central Chapter of the Medical Library Association Annual Meeting, the year he received our Library Student Outreach Award. Marcus is also our new DOCLINE Coordinator. DOCLINE is the National Library of Medicine’s automated interlibrary loan (ILL) system.
Our new Technology Coordinator and Louisiana Liaison is scheduled to begin work later this month. She has an MLIS and JD, with experience in libraries, sponsored programs, and university level teaching. I am very excited she will be joining us soon!
You can see our contact information on our Staff Directory.
Earlier this week I attended the South Central Medical Libraries Consortium (SCAMeL) ILL Committee meeting as part of our role in supporting DOCLINE in the South Central Region. About 18 representatives from NN/LM SCR Resource Libraries attended this biannual meeting.
And on a personal note, I recently played a wonderful concert program with the Texas Medical Center Orchestra. Scroll down to the second article of the library’s News Room to read more about the TMC Library’s longstanding involvement with the TMC Orchestra. NN/LM South Central Region Director, and TMC Library Executive Director, Dr. Maximilian Buja, then Dean of The University of Texas Medical School at Houston, supported the TMC Orchestra from its very beginning in 2001. As a lifetime amateur violinist I cannot begin to express how fulfilling it is to work for an organization that inspires this type of creative outlet.
I am very interested in your feedback and thoughts as we work to support the progress of medicine and improve the public health in the South Central Region. Please call me directly at 713-799-7803.
This blog and our NN/LM SCR Email Discussion List are the best places to read about our programs.
Jon Goodell, MA, AHIP
NN/LM South Central Region
Texas Medical Center Library
Thursday, February 26th, 2015
The Association of Research Libraries has scheduled four free webinars showing participants how to more effectively analyze and report library activities using Tableau data visualization software.
Details and registration
Part 1 with Sarah Murphy, Ohio State University
Tuesday, March 3, 2015, 1:00–1:30 p.m. CST
Part 2 with Jeremy Buhler, University of British Columbia
Tuesday, March 10, 2015, 1:00–1:30 p.m. CST
Part 3 with Rachel Lewellen, University of Massachusetts Amherst
Tuesday, March 17, 2015, 1:00–1:30 p.m. CST
Part 4, Discussion with Murphy, Buhler, and Lewellen
Tuesday, April 21, 2015, 1:00–1:30 p.m. CST
Monday, September 30th, 2013
Guest Author: Susan Barnes, Assistant Director, NN/LM Outreach Evaluation Resource Center (OERC), Health Sciences Libraries and Information Center, University of Washington
The 2nd Edition of the Planning and Evaluating Health Information Outreach Projects series of 3 booklets http://nnlm.gov/evaluation/guides.html#A2 is now available online from the NN/LM Outreach Evaluation Resource Center (OERC).
Getting Started with Community-Based Outreach (Booklet 1) http://nnlm.gov/evaluation/booklets508/bookletOne508.html
What’s new? More emphasis and background on the value of health information outreach, including its relationship to the Healthy People 2020 Health Communication and Health Information Technology topic areas
Planning Outcomes-Based Outreach Projects (Booklet 2) http://nnlm.gov/evaluation/booklets508/bookletTwo508.html
What’s new? Focus on uses of the logic model planning tool beyond project planning, such as providing approaches to writing proposals and reports.
Collecting and Analyzing Evaluation Data (Booklet 3) http://nnlm.gov/evaluation/booklets508/bookletThree508.html
What’s new? Step-by-step guide to collecting, analyzing, and assessing the validity (or trustworthiness) of quantitative and qualitative data, using questionnaires and interviews as examples.
These are all available free to network members. To request printed copies, send an email to firstname.lastname@example.org. PDF versions of all three booklets are available here: http://nnlm.gov/evaluation/guides.html#A2 .
The Planning and Evaluating Health Information Outreach Projects series, by Cynthia Olney and Susan Barnes, supplements and summarizes material in Cathy Burroughs’ groundbreaking work from 2000, Measuring the Difference: Guide to Planning and Evaluating Health Information Outreach. Printed copies of Burroughs’ book are also available free—just send an email request to email@example.com.
Wednesday, September 25th, 2013
Is a table worth a thousand words? Sometimes you need an understandable and memorable diagram that will illustrate what you are trying to say. This Periodic Table of Visualization Methods http://www.visual-literacy.org/periodic_table/periodic_table.html# (a resource from Visual-Literacy.org http://www.visual-literacy.org/) provides examples of 100 visualization methods.
This table is not just a cool looking list of visualization methods, but it also uses the format that we are familiar with from the Periodic Table of Elements to organize the visualization techniques into different types and purposes.
For example, the chart is color coded from yellow to purple. The colors represent different kinds of visualization types: Data Visualization; Information Visualization; Concept Visualization; Strategy Visualization; Metaphor Visualization; and Compound Visualization (examples below). Scrolling over each box in the Table will bring a pop-up window with an example in it.
In addition, several other pieces of information about the methods are contained in this table. There are icons that show if the visualization method is process visualization (depicting a temporal sequence) or structure visualization (depicting conceptual relationships), and whether the different methods show macro patterns (overview) or micro patterns (detail), and finally whether the methods demonstrate divergent or convergent thinking. These can help you determine whether this visualization technique might be right for you.
Here are some examples from each of the main categories of visualization methods:
Data Visualization: example Area Chart
Information Visualization: example Radar Chart
Concept Visualization: example Argument Slide
Strategy Visualization: example Fishbone Diagram
Metaphor Visualization: example Tree
Compound Visualization: example Knowledge Map
Friday, September 6th, 2013
One of the Centers in The National Network of Libraries of Medicine is the Outreach and Evaluation Resource Center (OERC). This center is located at the University of Washington in Seattle, WA http://nnlm.gov/evaluation. The OERC has created a Guide to evaluation tools and other resources that you and your library can use to evaluate your programs: http://guides.nnlm.gov/content.php?pid=494137&sid=4058311. Here are some of the tools and resources described in the Guide:
Community Oriented Outreach
- Building Partnerships: tips on successful collaborations, tools for improving collaboration with community networks
- Participatory Evaluation: toolkits for practical participatory evaluation, processes for conducting outcome-based evaluations
- OERC Guides to incorporating evaluation planning into your outreach projects
- Evaluation planning resources from other organizations, including logic models
- List of outreach projects funded by NLM
Data Collection and Analysis
- Needs Assessments and Data Collection: access to data indicators, tips for questionnaire development, guides for using Appreciative Inquiry for evaluation
- Data Analysis: Resources for statistical methods and guides for analyzing qualitative and quantitative data
Reporting and Visualizing:
- Data Dashboards: guides for creating popular data dashboards
- Data Visualization: teachings of Edward Tufte and lists of visualization methods
- Reporting: tools for presentation design and TEDtalks about presentation structure
Monday, August 26th, 2013
When demonstrating your library’s impact to your institution, you will need to organize all the data that you have collected – gate counts, reference statistics, cost/benefit analyses, anecdotal data, etc. – and present them to your administration in some format. Your goal is that your presentation gets the attention of your administration, makes the case that your library has a huge positive impact on the institution, and convinces them that support for the library needs to be maintained or increased.
Part 3 in the Demonstrating Your Impact series is called “Telling Your Story.” This section is about exploring the idea of using storytelling as a means of organizing your data and having the most impact.
Andy Goodman, the author of Why Bad Presentations Happen to Good Causes (free download http://www.thegoodmancenter.com/resources/) says that “stories are a terrific way to bring large issues down to ground level where people can get their minds (and hearts) around them. But after you have told your story, you must back it up with the numbers that prove you have more than one story to tell.” In this video of a Plenary address for the National Assembly on School-Based Health Care, Andy Goodman gives a powerful demonstration of the importance of storytelling in engaging decision makers: http://www.ustream.tv/recorded/15665748.
How can you take this concept of storytelling and apply it to the data that you have been collecting on your library? Cindy Olney, with the NN/LM Outreach and Evaluation Resource Center, describes a very do-able process in her April 17, 2013 SCR CONNECTions webinar, Once Upon a Time: Using Evaluation Findings to Tell Your Project’s Story (recorded webinar: https://webmeeting.nih.gov/p18217101/). In her description of how to organize your presentation, Olney suggests
- analyzing the data that you have collected,
- articulating the key findings from charts and graphs into sentences, and
- deciding what the most important findings are
- weave them into one of two story systems: Sparkline or Storybook
Sparkline: This system, described by Nancy Duarte’s in a TED Talk (http://www.ted.com/talks/nancy_duarte_the_secret_structure_of_great_talks.html), is designed for persuasive arguments (like convincing your employers to expand the role of the library). In this system, the presentation goes back and forth between the vision of what could be and the situation as it is now. The presentation ends with a call to action. This Sparkline system can be shown to underlay great persuasive speeches, such as Abraham Lincoln’s Gettysburg Address and Martin Luther King Jr.’s I Have a Dream speech.
Storybook: Olney suggests the storybook format is best for presenting the results of a completed project. Three important elements should be included for a good story:
- a likeable main character in an undesirable circumstances
- this main character takes steps toward improving those circumstances – their progress is rife with obstacles
- at the end, the main character is transformed
Whether you use the Storybook or the Sparkline system, to keep your story interesting and memorable, Olney adds “don’t let the data get in the way of a good story – write your story, then weave the data into it.”
Read part 1 and 2 of the Demonstrating Your Impact series (Return on Investment and Collecting Stories).
Monday, August 19th, 2013
To demonstrate your library’s impact to decision makers, it can be helpful to bring your data to life with some great success stories: researchers that were helped by your librarians, doctors’ time saved, or patients understanding their follow-up instructions. Even better than success stories you tell your administration are stories told about your library by satisfied customers, for example, satisfied doctors whose time is valuable to their hospital as well as themselves, satisfied patients who can recommend your hospital to others, or satisfied researchers who can vote where their city dollars go. In addition, there is evidence that anecdotal data can influence the outcomes of decisions (http://mande.co.uk/2010/uncategorized/stories-vs-statistics-the-impact-of-anecdotal-data-on-accounting-decision-making/).
Part 2 in the Demonstrating Your Impact series is about collecting and telling those success stories. The Centers for Disease Control and Prevention (CDC) has a publication called Impact and Value: Telling Your Program’s Story http://www.cdc.gov/oralhealth/publications/library/pdf/success_story_workbook.pdf. This document is intended for program managers to provide steps they can use to systematically collect and create success stories: “with attention to detail, a system of regular data collection and practice, this tool can become a powerful instrument to spread the word about your program.”
According to the Impact and Value publication, stories should not be the main method of presenting data, but they put a face to the numbers of research and evaluation data: “What does it really mean when you report that you have provided ‘X’ amount of services to ‘Y’ amount of people? How are the lives of the program participants [or your library customers] changed because of your services?”
A great example of systematic story collection can be found in the article, “MedlinePlus and the challenge of low health literacy: findings from the Colonias project,” (http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1773027/pdf/i0025-7338-095-01-0031.pdf) which describes a project funded by the National Library of Medicine in which community health workers, known as promotoras, were trained to help members of some Texas-Mexico border communities find health information using MedlinePlus. These promotoras were asked to collect up to two stories every week on how they used online resources to help residents with health concerns. The 157 stories that resulted from this technique were treated as data: thematically coded, checked for validity, and studied to show the degree of success of the promotoras project.
What to do with all this data? Stay tuned for part 3 of the Demonstrating Your Impact series: Telling Your Story
Monday, August 19th, 2013
The NN/LM SCR is extending an invitation for all Network members to provide feedback about the strengths of the program and future directions we should take.
This feedback will help us prepare for an upcoming site review from the National Library of Medicine on October 9, 2013. The goal of the site review is to help the NN/LM SCR and NLM understand how we are serving our Network members, learn how we can strengthen the program to meet current and emerging needs in the Region, and gather ideas for how NLM can support the national network.
To access our feedback form, please click on the link below. You can answer as many questions as you want or provide other comments:
The responses from this questionnaire will be provided unedited (but without names attached) to those involved in the site review, specifically the site review team along with staff from NN/LM SCR and NLM. These responses may also be included in the site team’s written report.
Your responses are very important to us, so please take a few moments to send your feedback! We will be collecting feedback through September 6, 2013.
Tuesday, August 6th, 2013
Are you looking for ways to demonstrate your impact to your administration? This is Part 1 in a 3 part series on demonstrating your impact.
The NN/LM MidContinental Region (MCR) has created three online tools that can be used to enable a library to put actual figures to their importance within an organization http://nnlm.gov/mcr/evaluation/tools.html.
CBA/ROI Calculator: Sometimes it’s a good idea to speak the language of the administration. Cost/Benefit Analysis (CBA) and Return on Investment (ROI) are measures used by financial managers to indicate if their money is going in the right place. In a cost/benefit analysis, the goal is to show how much benefit the organization receives for the cost of the library. For a cost/benefit analysis, the result is actually a number: the benefit to cost ratio. If $50 was spent and the benefits to the organization could be seen as worth $25, then the benefit/cost ratio would be $25/$50 or 1/2 (50 cents of benefit for every $1 spent). This would obviously not look good for your library. However, if you could show that for the $50 that was spent, the benefit to the organization could be valued at $150, then the benefit/cost ratio is $150/$50, or $3 of benefit for every $1 spent. This could make your library look like a real asset!
Return on Investment is a very similar concept. In order to get the final percentage, the benefit of an investment (minus the original cost) is divided by the cost of the investment. So using the figures from the second case above, if $50 had been spent and a $150 benefit was achieved, $50 is subtracted from $150 to show a total return of $100. Then dividing that by the original investment ($100/$50), equals 2.00 or 200%. A 200% return on investment would make your library look very good!
“How can I apply this to my library” you might ask? The CBA/ROI Calculator from the MidContinental Region does most of the work for you. You simply fill in the blanks with the cost of books, cost of staff time, time saved, etc., and the final costs, benefits and ratios are determined at the bottom.
Database ROI Calculator: The calculator above is mostly designed for the books in your library’s collection. The MCR also provides a CBA/ROI calculator for databases. Getting statistics for databases can be a little more difficult than for other library services. Databases are often bundled with other products, and vendors define use statistics in multiple ways that make if difficult to compare across databases. Nevertheless, the MidContinental Region has some helpful tips for deciding which statistics to enter.
Valuing Library Services Calculator: Isn’t this what we all want – to explain that our library services have a financial value to the organization? Using this calculator, you can assign a dollar amount to the services you supply based on their retail value. You type in the number of times a particular service is used, and the calculator multiplies it by the retail value of that service. And at the bottom, it sums up your library’s total retail value.
The MCR is gathering data for advocacy purposes. If you would like your data included, be sure to fill out the form completely including the CAPTCHA box, and hit “submit data.” Librarians everywhere will appreciate your thoughtfulness.
Stay tuned for Part II – Collecting Stories.