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AHRQ Health Literacy Tools for Pharmacists

The Agency for Healthcare Research and Quality (AHRQ) recently announced two new tools to assist pharmacists in providing better information to people with low literacy:

  1. Is our Pharmacy Meeting Patients’ Needs? A Pharmacy Health Literacy Assessment Tool User’s Guide
  2. Strategies to Improve Communication between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff

These tools were created to assist pharmacists in communicating with people with limited literacy skills. Individuals with low lliteracy are more likely to improperly take medications which can result in adverse effects and potentially lethal consequences. Drug warning labels are often inconsistent and misleading.

Is our Pharmacy Meeting Patients’ Needs? A Pharmacy Health Literacy Assessment Tool User’s Guide consists of a three part assessment of the pharmacy, staff and patients. Strategies to Improve Communication between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff is designed to introduce pharmacy staff to the issue of low health literacy and to help staff better communicate with patients.

For more information on the tools:
http://www.ahrq.gov/qual/pharmlit/
http://www.ahrq.gov/qual/pharmlit/pharmtrain.htm

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