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Emergency Preparedness and Response

To help mitigate the impact of disasters on healthcare providers and their patients, the National Network of Libraries of Medicine (NN/LM) has developed and is overseeing an emergency preparedness and response plan to help Network members maintain their information services in the event of a disaster.

Topics on this page:

Three Things YOU Can Do RIGHT NOW!

  1. Memorize 1-800-DEV-ROKS
    This is the NN/LM Emergency Assistance Number, an easy-to-remember form of our existing toll-free number. It will connect you to the regional office of the Pacific Southwest Region. Call this number when disaster strikes and overwhelms your ability to continue to provide services. We will activate our response and assist you based on the national NN/LM Plan.
  2. Develop and maintain a disaster plan
    Even a little preparation, using simplified approaches, can substantially increase your ability to respond and recover from a disaster. For example, have you identified the unique resources you have and where they are located so you know what you must save when recovery time is limited? The Emergency Preparedness & Response Toolkit (EP & R) can help you identify the four key elements of a disaster plan.
  3. Identify a back-up library
    Partner with this library to come to a mutual understanding of what will help if disaster strikes!

EP & R Regional Advisory Committee/Liaisons

Kay Deeney, Educational Services Coordinator, is the contact person in the Pacific Southwest Region for emergency preparedness and response.

State/Territory Emergency Management Contacts

Arizona
Arizona Division of Emergency Management
5636 E. McDowell Rd
Phoenix, Arizona 85008-3495
Phone: (602) 244-0504 or (800) 411-2336
www.dem.azdema.gov

California
California Emergency Management Agency
3650 Schriever Ave.
Mather, CA 95655-4203
Phone: (916) 845-8510
Fax: (916) 845-8511
www.oes.ca.gov

Hawaii
Hawaii State Civil Defense
3949 Diamond Head Road
Honolulu, Hawaii 96816-4495
Phone: (808) 733-4300
Fax: (808) 733-4287
www.scd.hawaii.gov/

Nevada
Nevada Division of Emergency Management
2525 South Carson Street
Carson City, Nevada 89711
Phone: (775) 687-4240
Fax: (775) 687-6788
dem.state.nv.us/

Pacific Basin
American Samoa Territorial Emergency Management Coordinating Office (TEMCO)
American Samoa Government
P.O. Box 1086
Pago Pago, American Samoa 96799
Phone: (011)(684) 699-6482
Fax: (011)(684) 699-8924
http://www.peacesat.hawaii.edu/text/10ABOUTUS/PartnerSites/as_eoc.htm

Guam Homeland Security/Office of Civil Defense
221B Chalan Palasyo
Agana Heights, Guam 96910
Phone: (671) 475-9600
Fax: (671) 477-3727
www.guamhs.org/main/

Training Opportunities

AMIGOS
Amigos Library Services, one of the largest library service networks in the nation, has a membership of over 750 libraries and cultural heritage institutions located primarily in the southwestern United States, which includes Arizona, Arkansas, New Mexico, Oklahoma and Texas. Its Imaging & Preservation Service (IPS) offers assistance before, during, and after an emergency and conducts workshops to facilitate institutional disaster planning activities. Contact 1-800-843-8482 or amigos@amigos.org for more information. For emergency recovery and response assistance, call 972-340-2844 or 469-223-4900 (after hours).

WESTPAS
Western States and Territories Preservation Assistance Service is a regional library and archives preservation service new in 2007. Its initial goal is to deliver education and training workshops on disaster preparedness, response, and collection salvage to staff of libraries and archives in 14 participating states and territories. Disaster Assistance consultation is available by calling 888-905-7737.

Community Emergency Response Teams (CERT) Training
The Community Emergency Response Team (CERT) Program educates people about disaster preparedness for hazards that may impact their area and trains them in basic disaster response skills.

NN/LM Service Continuity Planning Class
Learn strategies for creating a service continuity plan by viewing a recording of this 90-minute online class, taught by Dan Wilson, Coordinator, NN/LM Emergency Preparedness Project, on Tuesday, September 23, 2008.

Presentation Slides PPT 6.0 MB

Disaster Preparation Resources

American Red Cross Prepare Your Workplace and Employees - preparing any business for the unthinkable.
Disaster Mitigation Planning Assistance Website - search for resources by state, see sample plans, and more.
Disaster Planning, Emergency Preparedness, and Business Continuity - links to a Word document from the Nonprofit Coordinating Committee of New York.
Disaster Information Management Research Center (DIMRC)
Disaster Response: A Selected Annotated Bibliography and much more from the American Library Association. A resource for libraries of all sizes and types.
Selected National Library of Medicine Resources for Disaster Preparedness and Response, and Recovery Resources (pdf) - links and information about many different NLM resources.
Special Populations: Emergency and Disaster Preparedness

Disaster Recovery Companies

Belfor USA
BMS CAT
Munters

Pacific Southwest Disasters

As part of your planning process, we are asking you to consider preparing for various types of hazards that can occur in the Pacific Southwest. Some examples include flood, earthquake, chemical release and fire. Refer to your state's Emergency Management Office for further information.

What You Can Do

The effectiveness of the plan depends on the participation of a range of players, from individual Network members, through the eight Regional Medical Library (RML) offices, to the National Library of Medicine (NLM). The structure is designed to provide a game plan that starts with preparedness and continues through emergency response.

Initially, the plan will focus on hospital and academic medical center libraries to assist them to develop emergency response/disaster plans suitable to their environments. The RML will also facilitate having Network member libraries establish back-up relationships with libraries who can help maintain services during a disaster. Participating libraries are strongly encouraged to develop a Memorandum of Understanding with their back-up library that specifies what services will be provided and how the relationship will function.

Emergency response planning presents a strategy for communicating among Network members and the RML office before and during an emergency. There are strategies for providing essential services among Network members (based on the preparedness plans), as well as assigning responsibility for follow-up and reporting of each incident or emergency.

Resources that support all aspects of this plan are linked from the Emergency Preparedness and Response Toolkit.