by Joy Graham, MLS, AHIP
Manager, Barnett Briggs Medical Library
San Francisco General Hospital
One of the most eye-opening experiences I’ve had in my library career was spending an 8-hour day shadowing a nurse in one of the patient care units at my hospital. I learned so many things, including that I should wear comfortable shoes and be ready to run!
In addition to that, I learned that nurses in our hospital do not have time to look things up on the Internet. Even assuming that they knew where to find the SFGH library web site, the few computers on the unit are constantly being used by nurses for charting. The telephones on the units are unavailable too, either ringing or in use by someone else. I concluded that if nurses were to communicate with the library, it had to be by a means other than email or telephone. That’s when the idea of a library-sponsored text messaging service was conceived and how Text-A-Librarian @ SFGH came into being. (more…)