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ILL Requests on DOCLINE-L

NLM’s DOCLINE Customer Service staff has noticed a growing number of ILL requests being posted to DOCLINE-L. According to DOCLINE-L guidelines, the list is intended for communication about DOCLINE and matters relating to its use. ILL requests should not be posted to DOCLINE-L. With over 1,400 subscribers, DOCLINE-L is a powerful communication tool for the DOCLINE community. By keeping list traffic within scope, subscribers will receive focused and relevant messages.

To more easily fill troublesome requests, possible strategies include increasing the number of libraries that DOCLINE will automatically consider for routing, by selecting all routing options (Resource Libraries, NLM, All Other Libraries), and selecting additional alternate delivery methods. Another approach is to search Serial Holdings to identify a library owning the specific title, volume or year, and choose your desired search filters (e.g., Not My Routing Table, Electronic Journal, etc.). The online Help manual and FAQs linked from within DOCLINE provide detailed information about routing, borrowing, and searching serial holdings. We are also happy to help with strategies for requesting challenging citations, and getting the most out of DOCLINE. Within DOCLINE, click the “Contact Us” link and then select “Contact Your RML.”

After exhausting your interlibrary loan options in DOCLINE, please use other sources or post your ILL request to MEDLIB-L, which permits these messages in emergencies or to titles unavailable through regular interlibrary loan networks. Please refer to the MEDLIB-L guidelines for posting messages to ensure the best response to your posting.

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