Frequently Asked Questions @ PSRML

Answer

There is a DOCLINE Help topic on installing the barcode font to display on requests. Be sure you install the barcode font on all computers that access the DOCLINE system. I have reprinted the contents of it here:

"DOCLINE provides a machine-readable version of the request number to facilitate volume processing. To display and print barcode numbers, you must have the 3 of 9 Barcode font installed in the Windows Fonts directory of your PC.

Once the barcode font is installed, barcode numbers will automatically display and print on DOCLINE requests.

NOTE: Displaying barcode numbers is optional. Without the barcode font installed, the request number displays as:

4191 *
Request # 4191

To download the 3 of 9 Barcode font, please follow these instructions.

For Internet Explorer:

Answer

I assume that you have registered for LinkOut, edited your library's information, made your icons and uploaded them to your LinkOut profile, entered your electronic holdings in LinkOut, and registered for LinkOut to SERHOLD. If this assumption is correct, now you need to tell your users about all the wonderful work you have done. If your library has a website, either on the Internet or an intranet, you should put a link to PubMed using the special URL for your library's icons to display (http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?holding=medlib where 'medlib' is your library's LinkOut User Name). For those users that are off-site and do not connect via a proxy server (to mask their IP address from this off-site location with an on-site IP address), they will need to add your library's icon to their "My LinkOut Preferences" section of their Cubby profile.

Answer

This has to do with the routing instructions that are indicated on each and every DOCLINE request. The three selections that route requests to libraries not in your library's routing table are: "Refer to Resource Libraries", "Route to NLM", and "Refer on after NLM". If "Refer to Resource Libraries" is selected, the DOCLINE routing algorithm will only route a request to a library IF

1. that institution reports holding either the volume or year of the title AND
2. the selected delivery method is supported by that institution AND
3. the institution did not previously reject the request (through Prefix LIBID and/or the routing table) AND
4. the institution is an active DOCLINE participant when the request routes

If "Refer to NLM" is selected, the request will route to NLM. NLM's holdings are not checked. NLM supports all delivery methods. If "Refer on after NLM" is selected, the DOCLINE routing algorithm will only route a request to a resource library IF

1. that institution reports holding either the volume or year of the title AND
2. the selected delivery method is supported by that institution AND
3. the institution did not previously reject the request (through Prefix LIBID, routing table and/or the "Refer to Resource Libraries") AND
4. the institution is an active DOCLINE participant when the request routes

If the system does not find a total of 20 resource libraries and/or primary access libraries that report holding the title, then the system determines if the following four libraries report holding the title and either the volume or year: 1) American Hospital Association Library, 2) American Dental Association Library, 3) National Agricultural Library; and 4) Canada Institute for Scientific and Technical Information.

Answer

The answer depends on the originator of the request. The system allows borrowers access to their requests for 40 days. For lenders, the DOCLINE system allows access to only those requests that have routed to the lending library for the time the request is in the library's queue. Once a lending library fills or rejects a request, they will be unable to access it.

Answer