DOCLINE® Notes

DOCUSER® and SERHOLD® Updating

Please remember to update your DOCUSER profile in the DOCLINE system. DOCLINE users rely on the information in your institution's profile as a way to contact you and to answer their questions regarding your library's services. An updated DOCUSER record is key to the efficiency of the DOCLINE system.

SERHOLD information also needs to be up-to-date, in order for DOCLINE requests to route appropriately. If the holdings information for your library is current, please be sure to change the Last Date Reviewed field in your library's DOCUSER record. In DOCLINE, click on DOCUSER then on Update; click on the Interlibrary loan tab and select SERHOLD from the Select ILL Information Category drop-down menu. On the screen you will see the Last Reviewed on field. Please put in the date you reviewed your library's SERHOLD holdings as a two digit month, two digit day, and four digit year and click on the Save button. Of course, if your library's holdings are not current, proceed to the SERHOLD module of DOCLINE and enter the updates!

Codes in DOCLINE

Status Codes - This list can be viewed within the DOCLINE system by clicking on "Action" in the screen heading bar after you have done a "borrow" search in Status/Cancel. Click on the Status Code itself to display the request history.
 

ACT	Not acted upon within 3 days
BRM	Beyond routing map
CAN	Canceled at borrower request
EXP	Time expired
FIL	Filled
NEW	New request entered by borrower
NOT	Not Filled
RCD	Receipted by potential lender
RCP	Not receipted within 1 day
REF	Referred by NLM
REM	Removed; time expired or all potential lenders exhausted
RRB	Rerouted due to time-triggered actions (not receipted, not acted upon, time expired)
RRO	Rerouted online due to action taken by potential lender
TRN	LD orders transferred into DOCLINE

Reason Codes - From the request history display, the list below can be viewed within the DOCLINE system by clicking on "Reason". Please note: Codes followed by an asterisk (*) stop a request from further routing and the request is retired unfilled.
 

ACT	Not acted upon within 3 days	NOS	Not on shelf
BDY	At bindery	NOT	Not owned (title)
CAN*	Canceled by lender	NYR	Not yet received
COP*	Needs copyright compliance	ORD	On order
CST*	Cost exceeds limits	OTH	Other
EXL	Exceeds copy limit	POR	Poor Condition
INC*	Not found as cited	PRO	In Process
LAC	Lacking (Issue/Volume)	RCP	Not receipted within 1 day
LOS	Lost	UFR	Unacceptable format/routing
NCR	Non-circulating	USE	In Use

DOCLINE Participation

New DOCLINE Participants
LIBID	Institution	Participation Level	Titles in SERHOLD
HIUGXD	Kuakini Medical Center	Full	110
AZUHNM	Mayo Clinic Hospital, MacLean Library	Full	32
CAUHVN	Vencor Hospital Los Angeles	Borrow-only	0
CAUHVR	Grossmont College	Full	Pending
NVUDOE	US Department of Energy	Borrow-only	0
CAUGOB	Orange Coast Memorial	Full	28
NVUHXL	Sierra Nevada College	Full	Pending
CAUCAF	Phillips Graduate Institute	Full	128
AZUHRO	Health International	Borrow-only	0

Closed Libraries and Libraries that are No Longer DOCLINE participants
LIBID	Institution	Status of Library/DOCLINE
CAUKPE	Kaiser Permanente Medical Center Richmond	Library is closed
AZUTUB	Tucson General Hospital	Library is closed
CAUBSL	Quest Diagnostics, Inc.	Library open; no longer a DOCLINE participant

Future DOCLINE Enhancements

Over the coming year, the DOCLINE Team plans to review the entire DOCLINE interface. The Team will also investigate the feasibility of a Network billing function. Enhancements currently under development include:

• Express order button
• New consumer health page in DOCUSER
• Capability to resubmit retired unfilled requests
• Feature to print entire online manual
• Capability to contact your RML via email in DOCLINE

DOCLINE Time Triggered Actions (TTAs) will not run on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas.

TTAs will run on Columbus Day, Veteran's Day, Martin Luther King's Birthday, and President's Day, since many libraries are open on these days.

DOCLINE Service Desk
National Library of Medicine

If you have any questions regarding the DOCLINE system, please contact Andrea Lynch, Network Assistant, via email at andlynch@library.ucla.edu or via telephone, toll-free at (800) 338-7657 or directly at (310) 206-5633.

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