Knowledge Sharing in Hospitals: The Librarian's Role
Sponsored by The National Network of Libraries of Medicine, Pacific Northwest Region
"I have recently returned from visiting a number of hospitals. What was striking was the lack of internal knowledge management within systems and hospitals about their own work … that one part of the organization had no idea of the great innovation that was going on in another. I think this is another area where the medical librarian, as part of the team, and the library, could make an important contribution to spread."
Jim Conway, Senior Vice President,
Institute for Healthcare Improvement.
Blog Post: Patient Safety:
Focus on Information and Knowledge Transfer. Feb
2007
http://patientsafetylib.blogspot.com/
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About the Workshop
| Dates and time: |
Post-Workshop Online Sessions September 30, 2010 (Session recording) (Slides) December 1, 2010 (Session recording) (Slides) February 23, 2011 (Session recording) (Slides) April 20, 2011 (Session recording) July 12, 2011 (Session recording) (Slides)
Portland Workshop
Pre-Workshop Online Sessions
July 13, 2010 Pre-Workshop Readings Kennedy ML. The art of critical thinking. Info Outlook. 2010;14(4):31-34. Available at: http://www.sla.org/io/2010/06/878.cfm (for SLA members only). This commentary provides insights and tangible examples of one technique that can lend support and direction to the questions teams need to ask themselves to get to "small" and design their knowledge sharing test of change. Martin SC, Greenhouse PK, Kowinsky AM, McElheny RL, Petras CR, Sharbaugh DT Rapid improvement event: an alternative approach to improving care delivery and the patient experience. J Nurs Care Qual. 2009;24:17-24; quiz 25-6. Available at: http://www.nursingcenter.com/library/journalarticleprint.asp?article_ID=834391 (free) This article describes the use of a matrix tool to track small scale improvement work. The examples of the small rapid-cycle tests are hospital based. They should be helpful in illustrating small tests of change and how larger scale improvement can be informed through this process. Zack M, McKeen J, Singh S. Knowledge management and organizational performance: an exploratory analysis. J Know Manage. 2009;13:392-409. Available at: http://dx.doi.org/10.1108/13673270910997088 (free) This research provides an interesting set of 12 knowledge management practices -drawn from the literature -- that potentially could impact organizational performance. Despite the fact the use described is focused on business, the elements serve as can serve as useful metrics for KSharing measurements. The reference list for the article is also useful. Additional information and examples to assist
with the PDSA project are available at:
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| Agenda: | Portland Workshop Agenda |
| Cost: | $35.00/person, cash or check payable to University of Washington (Tax ID # 91-6001537) |
| Location: | Providence Portland Medical Center, Portland, Oregon (Google map) |
| Instructor: | Lorri Zipperer, MA. |
| MLA CE: | 9.5 units (MLA course webpage) |
Description: Knowledge Sharing in Hospitals: The Librarian's Role will explore how corporate knowledge management concepts can be implemented in a hospital/health system. Multidisciplinary teams consisting of the librarian and another professional from the hospital/healthcare system will work together. Participants will craft a foundational strategy for adoption of an expanded role for librarians in hospital knowledge sharing efforts to support the clinical environment and its provision of high-quality care. The workshop consists of readings, 2 pre-workshop online sessions, 1 in-person workshop session, and several post-workshop online sessions.
Expectations for Participants
Audience: This workshop is designed for pairs of individuals from hospitals who are interested in the application of knowledge management and transfer concepts in their organization. One member of the team must be a hospital librarian who is a member of the National Network of Libraries of Medicine (what does this mean?). This strategy will build a pair of champions to support uptake of knowledge management in the acute care setting through modeling hospital corporate culture.
The workshop will enable teams to:
- Explore how a corporate-modeled knowledge management process might be enabled in hospitals to support high quality health care.
- Envision opportunities for institutional teams to champion knowledge transfer within their healthcare facility.
- Share ideal examples of knowledge sharing in hospitals - both traditional and expansive in nature -- from which to build model activities via the Apprecitive Inquiry process. Tactics currently in the field include: building expertise directories, managing communities of practice, collecting and sharing best practices and stories to support clinical and organizational improvement.
- Design processes to implement tactics, expand the expertise of participant teams, break down silos, share experiences and sustain organizational learning through effective knowledge sharing.
- Craft short term tests through the application of Plan-Do-Study-Act to investigate how changes to knowledge sharing efforts can impact healthcare safety and quality imporvement.
Participants should commit to:
- Introductory reading
- Two preparatory online sessions using Adobe Connect focusing on the goals of the work and core concepts to be applied in the workshop
- Engaging with others in a positive way to ensure group interaction and consensus building
- Conducting a post-workshop test of tactics using the Plan-Do-Study Act methodology
- Follow-up online sessions using Adobe Connect with the group to share progress and lessons learned
The Application Process
Applications are now closed.
This session will be limited to 28 participants from NN/LM member institutions to facilitate effective small group work. Pacific Northwest Region members will be given preference. The first 3 teams of Pacific Northwest Region network members accepted for the workshop will have their travel expenses paid. Those 3 teams will be required to attend all sessions and present their project within 18 months of the session in an NN/LM Pacific Northwest Region publication or venue.
More Information
For questions and more information contact: Lorri Zipperer, Cybrarian and meeting facilitator. lorri@zpm1.com / 505-559-4458
Payment
The $35.00 per person fee can be paid for by cash or
check (payable to the University of Washington, Tax ID #
91-6001537) onsite at the Portland workshop.
Travel Arrangements
Hotel
Doubletree Hotel Portland
1000 NE Multnomah St
Portland, OR 97232
http://www.doubletreegreen.com/
Please refer to your email for the private reservation website information.
A group block at a special rate of $89/single queen $99/double queen has been reserved for July 28-31, 2010. Please book your reservation no later than Monday, June 28th for this rate. Onsite parking is included in the rate (please disregard the Additional Charges during one stage of the standard reservation template), taxes (12.5%) are not. Any rooms booked outside of this group block time are subject to availability and the hotel's standard rates.
Transportation
Trimet, Portland's public transit system http://trimet.org/
Directions to the hotel from the airport:
Start at the Portland Internation Airport MAX
station
Board MAX Red Line to City Center & Beaverton
TC
Get off at Lloyd Center/NE 11th Ave MAX station
Walk 0.10 mile north on NE 11th Ave
Turn left on NE Multnomah St.
Walk a short distance west on NE Multnomah St.
Total walking is 0.15 miles.
