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National Network of Libraries of Medicine

Pacific Northwest Region

Quarterly Report
November 2003 to January 2004


Table of Contents

A. NETWORK PROGRAMS

  1. Health Professional Access to Information
  2. Assess Needs of Health Science Librarians
  3. Network Membership Program
  4. Document Delivery
  5. Resource Libraries
  6. Communication
  7. Regional Advisory Committee
  8. Monitor Region's Programs
  9. User Feedback
  10. Training Facility
  11. NLM User/Non-User Needs Assessment
  12. NLM Grants
  13. Follow-up with NLM-funded Projects

B. OUTREACH PROGRAMS

  1. Outreach to Health Professionals
  2. Consumer Health Information Services
  3. Training to Support Electronic Access to Health Information
  4. Exhibits and Presentations at Meetings
  5. Technology Awareness and Integration
  6. Library Improvement
  7. Connections

C. ENHANCEMENTS

D. NN/LM WEB SERVICE

E. ADMINISTRATION, STAFF AND OTHER


A. NETWORK PROGRAMS

1. Health Professional Access to Information
Susan Barnes facilitated arranging a group subscription by almost 50 institutions to the Lippincott Williams & Wilkins Total Access ejournal package from Ovid. This group subscription provides online access to 230 full-text ejournals for almost fifty thousand health professionals, hospital staff, and faculty and students in health education programs. Participants come from all five states in NN/LM PNR plus British Columbia.

2. Assess Needs of Health Science Librarians
Gail Kouame posted a survey on the HLIB-NW discussion list for the Washington Medical Librarians' Association regarding continuing education needs in December 2003.

3. Network Membership Program
G. Kouame and S. Barnes developed a brochure aimed at recruiting affiliate Network members.

In this region as of the end of this quarter:

  • 158 Full Members -- one new full member, Corixa Corporation, WAUJLE. (Note that this number does not include WAUPNR, which is counted as a full member by DOCUSER because WAUPNR is active in DOCLINE. However, WAUPNR is the LIBID for the NN/LM PNR office.)
  • 157 Affiliate Members -- two new affiliate members, Whitman County Library (WAUJLF) and Puget Sound Parish Nurse and Health Ministries (WAUJMD).
  • 161 DOCLINE participants -- one new DOCLINE library, Corixa Corporation, WAUJLE. Corixa features an approach to DOCLINE service that is new to this region; the three Corixa sites (one in Hamilton, Montana; one in Seattle, Washington; and the third in San Francisco, CA) are managed by a library consulting group in Los Angeles. Staff at the Corixa library in Seattle are employees of the Los Angeles company and are supervised and trained by that company, and the primary contact person for the Seattle Corixa DOCLINE account has her office in Los Angeles. (Note that this number omits two Demo Libraries, WAUXXF and AKUXXK, which are "active" DOCLINE participants but are not real accounts; it also omits WAUPNR, which is an active DOCLINE participant but is the LIBID for the NN/LM PNR office.)
  • 18 Public Libraries, one of which, WAUZEG, is a DOCLINE participant (and therefore a full member). Newest public library affiliate member is Whitman County Library, Colfax, WA, WAUJLF. Three of the public libraries listed in DOCLINE are not network members -- their records were entered by NLM staff because they'd had ILL transactions with NLM. Seattle Public Library's record (WAUGZW) was created long ago; during this quarter NLM entered two new records: Asotin County Library (WAUJNV) and Hillsboro Public Library (ORUJNT).
  • 151 SERHOLD participants -- one new participant with the new DOCLINE library, Corixa Corporation, WAUJLE.

4. Document Delivery
DOCLINE activities:

  • Encouraged NN/LM member participation in the beta test of DOCLINE 2.0 by working with several libraries in the region to conduct early testing and then by sending information out to the regional email list and by sending requests in the test system to all DOCLINE libraries in the region.
  • Collaborated with the NN/LM Pacific Southwest Region to present a DOCLINE 2.0 update at the Joint Meeting of the Medical Library Group of Southern California and Arizona, the Northern California and Nevada Medical Library Group, and the Pacific Northwest Chapter, Medical Library Association.
  • Completed and tested the first draft of a new DOCLINE tutorial about updating routing tables -- the first component of the all-new DOCLINE tutorial for version 2.0, which updates the content and moves from a static PowerPoint presentation to one which includes videos produced with Camtasia.

Six libraries received Electronic Document Delivery Awards in November:

  • Kaiser Permanente Center for Health Research Library, Portland, OR to acquire a scanner. This will allow electronic delivery of interlibrary loan requests to DOCLINE and OCLC libraries using Ariel to send scanned documents; and electronic delivery of print collection copies to Kaiser Permanente Center for Health Research staff, using either Ariel or the software that is provided with the scanner.
  • National College of Naturopathic Medicine Library, Portland, OR to buy Ariel software in order to send and receive electronic documents instead of relying so heavily upon mail, fax, and shipping. This award will also be used to acquire Adobe Acrobat to create and manipulate pdf files, and Clio software for tracking and organizing ILL transactions.
  • Providence Everett Medical Center Library, Everett, WA to expand its email document delivery service to include copies of articles from its print collection. Following the recommendation of the medical center's information systems department, the library will acquire a scanner and OmniPage Pro Office software for document conversion and pdf formatting. Award funds will also be used cover labor costs of software and scanner installation.
  • St. Joseph Medical Center Library, Tacoma, WA to upgrade her library's current Ricoh copy machine to one with scanning capability, to provide a data line for this machine, and to purchase Adobe Acrobat. This will give her library the ability to scan and send pdf documents via email. Ricoh is the vendor for all Franciscan Health System photocopiers, fax machines, scanners, etc. The institution has made the decision to move toward multifunction devices so this upgrade will support that initiative and enhance library services.
  • Tuality Healthcare Health Sciences Library, Hillsboro, OR to acquire a scanner and Ariel software. These will make it possible to use the hospital library staff computer for scanning articles into tiff or pdf, and transmitting via web email as attachments. Their institutional MIS is currently designing an in-house tool for secure passwords to documents stored on the hospital intranet, a web pick-up system that they hope to use for articles to in-house patrons. If this is successful, they hope to provide access to scanned articles via Web pick-up from their Web server to fill ILL requests from other institutions.
  • Willamette Falls Hospital, Oregon City, OR to acquire a scanner, Adobe Acrobat, and Ariel plus Norton Personal Firewall to protect the library's dedicated EDD computer. The award will also be used to fund technical support assistance from Symantec to set up the firewall and open up two ports for the EDD machine. This project will expand the library's options for document delivery to patrons and to other libraries, enabling faster, more efficient service through computer-to-computer transmission and receipt of articles.

We advertised the availability of five awards for up to $2,000 -- but because several of the proposals were for significantly less than the maximum, we were able to fund all six proposals. These projects represent a range of approaches to implementing electronic document delivery (EDD), revealing the differences between institutional environments and needs.

5. Resource Libraries
Nothing to report this quarter.

6. Communication
This quarter PNRML staff members participated in conference calls for consumer health coordinators, outreach/education coordinators, DOCLINE coordinators and the monthly NNO conference calls for all staff as well as conferences calls for special purposes like OARF trainings.

G. Kouame attended teleconferences of a subgroup of Consumer Health Coordinators working on a special project.

Maryanne Blake conducted the annual Joint RML and PNC/MLA Continuing Education survey in January 2004. The responses assist the NN/LM PNR and state and regional library associations in setting the direction of continuing education for network members in our region for the coming year. M. Blake is the Chair of the PNC/MLA Professional Development Committee.

The Fall issue of our newsletter, Dragonfly, was closed at the end of January 2004. There were ten original articles in this issue. Forty-six messages and announcements were sent to our NN/LM PNR announcement list, PNRNews. These messages were also sent to the HLIB-NW discussion list. There were a total of 184 messages on the HLIB-NW discussion list, 23 messages sent by the RML staff.

In December and January M. Blake conducted a Web-based survey of HLIB-NW members to determine if this regional discussion list, started and maintained by the RML, is an effective tool for building community among its members and what can be done to improve it. She also did phone interviews with six randomly chosen HLIB-NW members and did an analysis of the discussion list archives. The methodology and results will be presented later in a poster session at MLA in 2004.

M. Blake assisted the Tribal Connections Web content group develop standards, policies and procedures for adding content, especially links, to the Web site. She also set up an announcement list for Tribal Connections Web to communicate updates of the TC Web site to its many constituencies.

7. Regional Advisory Committee
The Consumer Health Advisory Committee met at University of Washington on November 21, 2003. The minutes of that meeting are posted at: http://nnlm.gov/pnr/hip/minutes2003.htm.

8. Monitor Region's Programs
Site visits were made to two local network libraries:

  • UW Alcohol and Drug Abuse Institute Library (12/11/03)
  • Group Health Cooperative Medical Library (1/9/04)

9. User Feedback
Nothing to report this quarter.

10. Training Facility
No NTCC classes this quarter.

11. NLM User/Nonuser Needs Assessment Nothing to report this quarter.

12. NLM Grants
Linda Milgrom consulted with Susie McIntyre (Voices of Hope, Great Falls, MT) about possible resubmission of an IADL application. Linda also reviewed a draft IADL application being submitted by the Nez Perce Tribe.

13. Follow-up with NLM-funded Projects
We received quarterly reports from 5 "Access to Electronic Health Information" awards.

L. Milgrom discussed options for continuation funding with Steve Teich, PI of an IADL project with Oregon Nurses.

B. OUTREACH PROGRAM

1. Outreach to Health Professionals
Nothing to report this quarter.

2. Consumer Health Information Services
G. Kouame has been working actively on a web resource aimed at public librarians as part of the Public Libraries Outreach Initiative. The web resource is aimed at encouraging public librarians to partner with NN/LM members and other health-related agencies in their communities to provide health information. The draft of the web site is at - http://nnlm.gov/libinfo/community/ Answered mid-year evaluation questions regarding progress on the Public Libraries Outreach Initiative. Also, G. Kouame was the guest on a radio call-in show at the Washington Talking Book and Braille Library on November 11, 2003. Topics discussed included where to access quality health information, how to evaluate health information, and the kinds of questions to ask when visiting a health professional, based on the "Ask Me 3" concepts.

3. Training to Support Electronic Access to Health Information
G. Kouame was the guest instructor for a Library Technician class at Highline Community College -- Medical Reference Sources. Topics included searching MedlinePlus, PubMed, and other NLM resources

L. Milgrom, Maryanne Blake, and Neil Rambo attended Training for Public Health initiative in Salt Lake City, November 14.

Outreach Subcontracts (Outreach Project Awards) were funded for:

  • Technology Training for Trusted Sources in Diverse Communities (Associates in Cultural Exchange, Seattle, WA)
  • Public Health Nurses and the Internet (Oregon Health & Science University, Portland, OR)
  • Health Information On-Line Project (St. Mary's Hospital, Cottonwood, ID)
  • AHEC/Lincoln Country Health Coalition Internet Access Project (AHEC at WSU, Spokane, WA)

Although the official start date for these projects was January 1, 2004, delays in getting COAs and purchase orders established at the UW effectively pushed back beginning activities until mid-February. Therefore, quarterly reports for these new projects will begin next quarter.

Quarterly reports for continuing Outreach Subcontracts and Access to Electronic Health Information subcontracts appended to this report include:

  • Central Washington REACH (WSU, Pullman)
  • X-plain Vietnamese Breast Cancer Tutorial (Harborview Medical Center, Seattle)
  • Locating Resources for Children-At-Risk (Oregon Pacific AHEC, Corvallis)
  • African American Reach and Teach Health Ministry (Seattle)
  • Alaska Health Education Library Project (AK Dept of Health and Human Serv, Juneau)
  • Health Education Materials Project (Public Health Seattle & King County, Seattle)
  • Empowering Parents of Children with Special Needs (Children's Hospital, Seattle)
  • Computer Health Literacy for Seniors (Kootenai Medical Center, Coeur d'Alene)

4. Exhibits and Presentations at Meetings
G. Kouame l and Cathy Burroughs (along with Heidi Sandstrom) presented a contributed paper at the MLA joint chapters meeting in Sacramento in January 2004. The presentation focused on the development of the "Public Libraries and Community Partners" web resource described above. The PowerPoint of the paper presentation is posted at: http://ncnmlg.stanford.edu/calendar/jtmtg2004/papers.html#3

No national exhibits assigned this quarter. However, L. Milgrom collaborated with Region 5 on their American Academy of Pediatrics exhibit in New Orleans (November 1-4, 2003). This experiment in inter-regional collaboration was a great success, as both regions were able to share booth logistic tips. In addition, we were able to introduce Michelle Malizia to AAP technology committee members with whom we'd worked at previous meetings. As we had done in the past, Michelle gave presentations on NLM products at the committee's theater in the exhibit hall. We hope jointly staffed exhibits will be continued and that NLM will (re)consider having regions exhibit at specific meetings from year to year, regardless of location.

L. Milgrom also assisted at the American Public Health Association exhibit, coordinated by NLM (November 16-19, 2003).

Regional Exhibits

  • Medical Home Leadership Conference Seattle November 7 ( Maryanne Blake)
  • Oregon Public Health Association, Beaverton, OR, November 3-4 (Dolores Judkins)
  • Women's Health Forum, Juneau, AK, November 15 (Patty Owen)
  • Alaska Health Summit, Anchorage, AK, December 2-3 (Patty Owen)
  • Joint conference PNC/MLA and California Chapters, Sacramento, CA, January 29-30

5. Technology Awareness and Integration
Nothing to report this quarter.

6. Library Improvement
I G. Kouame, C. Burroughs and M. Blake attended a satellite teleconference entitled "The Visible Librarian" about marketing in libraries. Promotion of this teleconference prompted regional discussion about the need for a hospital library forum to assist hospital libraries in staying viable in the institutions. M. Blake is taking the lead on developing this forum.

7. Connections
G. Kouame met with Carol Story, the Program Director for the Puget Sound Parish Nurses and Health Ministries to discuss possible collaboration. G. Kouame will be contributing a posted presentation at the Health Ministries Association annual meeting in Seattle in July 2004. The RML will also staff an exhibit there. Also, G. Kouame has been in communication with Cynthia Gustafson at Carroll College regarding presenting at the Parish Nurse Preparation course scheduled for May 2004 in Helena, MT.

C. ENHANCEMENTS

D. NN/LM WEB SERVICE

NN/LM Web Service:
Visits per Month

Year
November December January
2004
127248
2003
122141 116020 88512
2002
90785 75248

NN/LM Web Service:
/members/reports/Transmitted
Year November December Janaury
2004 1921
2003 2698 2048 3645
2002 5181 2664
E. ADMINISTRATION, STAFF AND OTHER

In January, 2004, M. Blake attended the Joint Meeting of the Medical Library Group of Southern California and Arizona (MLGSCA), Northern California and Nevada Medical Library Group (NCNMLG), Pacific Northwest Chapter of the Medical Library Association (PNC/MLA) in Sacramento, CA and attended Jan Buhmann's class, "Developing Your Own Web-based Course: Making it Happen."