The following guest post by David Tolmie, MLIS, Systems & Evaluation Specialist, University of Washington Health Sciences Library, makes recommendations about partnering successfully with your IT Department
As a librarian who works in IT — and worked in IT for many years before becoming a librarian — I’m often asked how librarians can better approach IT/Systems support staff. Most IT folks, in my opinion, find their way to the IT profession and stay there because they like solving problems. At the same time, most IT folks are measured first and foremost on keeping systems running securely; that is, maintaining the status quo. As such, it can be a challenge to get IT to change a system that they believe is working.
Taking these two factors into account, I recommend people approach their IT folks with a problem they need solved, rather than by asking them to change the status quo.