Many of us who provide training classes end the class with an evaluation. Speaking for myself, I love to see positive evaluations, but sometimes there is a lone voice that does not jive with the rest of the evaluations. It is easy to say, well that is just one person. Rachel Wasserfel, an Evaluator by profession and a blogger, wrote a post called The power of the dissonant story.
From Rachel’s post: I suggest paying close attention to the outlier story – information, cases, events and other occurrences that are atypical, when compared to the overall data collected. Instead of dismissing such occurrences, I study them: they may signal a need to dig deeper for more insight.
Read the entire post at: http://goo.gl/CWn6w