November-December 2002
Volume 2 - Issue 4
Volume 2 - Issue 4
In This Issue: |
December 2002ILL Advised’s Seasonal Sing-a-long "If I had a hammer, I’d hammer out a warning” …
when your ILL request is an -- EMERGENCY!! “It is the season -- ‘Turn, turn, turn’” …
time to turn over and tweak routing tables.
“They’ve got the ‘HOLD’ world in their hands” …
DOCLINE routing on HOLD.
“I can see for miles and miles and miles” …
DOCLINE and the “ISO/ILL Protocol”
“Keep the customer satisfied” … a new round of LinkOut Presentations back to the top   Interlibrary loans initiated on behalf of Clinical Emergency requests will be filled by the National Library of Medicine (NLM) within two hours for the time in which NLM is open. Please click on the following link for a listing of NLM hours: http://www.nlm.nih.gov/psd/ref/guide/rrhours.html If NLM is unable to fill the request, notification will be sent within two hours. Clinical emergency requests are available via Fax or Ariel delivery. Please note that only requests needed for emergency patient care qualify for this service. DOCLINE participants should prefix these requests to NLM ( Prefix LIBID= MDULMF). Select "Fax" or "Ariel" as the NLM Delivery method, and leave the Need By Date box blank. Charges for U.S. libraries are $9.00 for Ariel or Email delivery, and $12.00 for fax delivery. For additional information, please visit the NLM web site: back to the top 
“It is the season -- ‘Turn, turn, turn’” …to rethink about a more reliable routing table. Winter is swiftly approaching (strictly speaking from the calendar, mind you!) and with the sudden shift in seasons, subzero temperatures, snizzle, sleet and snow, we seem submissive to a sublimation of our sunnier side. Some of us select to spend more time indoors: simmering a soup or stew on the stovetop; stoking a flame or stirring a sterno-log in the fireplace; or simply submersing ourselves on the sofa with a good book. Whatever activity you select, the backdrop set of winter in New England is usually staged with a scent of self-reflection and suffused in contemplation. What better way to take advantage of the spirit of the season than to reflect on and react to improving the effectiveness of your DOCLINE routing table? Whether it be selecting new potential lenders from the Search/View function; tightening up routing cells with more reliable resources; or relinquishing relics that have remained permanently inactive by removing them from the routing table. If you need a quick refresher in maintaining routing tables – simply ring up Mark -- 508-856-5964 -- and he’ll be ready to relay in return a rapid response. back to the top 
“They’ve got the ‘HOLD’ world in their hands” ...DOCLINE routing on HOLD. Many of you will be out of the office and on the road visiting friends and relatives for the holidays. In many member libraries: when you’re not there, the ILL function comes to a standstill! Sure -- you could let lending requests just re-route randomly over to the next potential lender in the borrower’s routing table, but would that really be fair to the borrower? Hint: a rhetorical question. So, if you know that no one will be present in your library to perform the ILL function for 5 or more consecutive business days, then please consider placing a DOCLINE HOLD request with your DOCLINE Coordinator. It’s easy! -- Simply submit a temporary “HOLD request” by filling in the following online form (it will take only a minute!) http://nnlm.gov/libinfo/docline/dochold.html Your DOCLINE Coordinator will then send you back an e-mail acknowledgement. At the present time, HOLD requests are performed manually through controls on the administrative DOCLINE record. That is: de-activation and re-activation of your DOCLINE account is similar to a “light switch,” in that the DOCLINE Coordinator turns “off” and “on” your DOCLINE record. Make sure that the days you request to “flick the switch” are business days (Monday through Friday) and -- if at all possible – please submit your request at least one week in advance. back to the top 
“I can see for miles and miles and miles”DOCLINE and the “ISO/ILL Protocol” Several of our NER members have inquired into the status of DOCLINE’s compliance with the “ISO/ILL protocol”. Some of you may be asking yourselves: “so what is the ISO/ILL protocol?” -- AND -- “why is it of any importance?” Just so we’re all on the same page, let’s start with a general definition: the protocol provides support for the control and management of ILL transactions for both lending and borrowing activities. It is a goal of the National Library of Medicine to have ISO/ILL protocol testing completed with the current version 1.x of DOCLINE. Having said that, we should note that the team empowered with protocol testing is abiding by a separate project timeline from the team working on the next major release of DOCLINE. Just the same, completed protocol testing in one version automatically is incorporated in future releases of the system. Please keep in mind that testing takes time; functionality testing must thoroughly be performed for each vendor product. RLG's "ILL Manager" will be the first ISO/ILL-compliant product to make it into DOCLINE production (expected timeframe: Dec '02-Jan '03). Protocol testing will then proceed on with such products as: VDX", "CISTI" and "CLIO". Discussions with such prominent vendors as Epixtech (Ameritech) and OCLC have also begun. back to the top 
“Keep the customer satisfied”
… a
new round of LinkOut PresentationsThe NER office has scheduled
a new round of LinkOut presentations in ‘03:
if you’re interested in attending one of the presentations, please contact your LinkOut Rep, Mark Goldstein. e-mail: mark.goldstein@ummassmed.edu phone: 508-856-5964 We’re maintaining attendance lists for the presentations primarily to ensure that we have sufficient handouts for all attendees. Also, please refer to our NER Web site for all additional details. NN/LM NER Events--Meetings, Conferences, and Training Opportunities back to the top |
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NLM | NN/LM | NER Comments to: Rebecca.Chlapowski@umassmed.edu |
University of Massachusetts Medical School 222 Maple Avenue Shrewsbury, MA 01545 Phone: 800-338-7657 508-856-5979 Fax: 508-856-5977 |