DOCLINE System Updates

Quarterly DOCLINE Statistics Available

NLM has released the following DOCLINE quarterly statistical reports for
January - March 2005:

1-1A, 1-11A, 1-1AT - Summary DOCLINE Borrower Statistics
1-1B - Summary DOCLINE Lender Statistics
1-2A, 1-22A - Detailed DOCLINE Borrower Statistics
1-2B - Detailed DOCLINE Lender Statistics
2-14 - Resource Library Quarterly Report - Fill Rate
5-1A - Loansome Doc Detailed Lender Statistics
5-1B - Loansome Doc Throughput Report

Please note that reports 1-11A, 1-1AT and 1-22A are only distributed to libraries that have entered requests in DOCLINE for other libraries. Report 2-14 is only distributed to resource libraries.

Users have access to the two most recent quarterly reports. The July - September 2004 DOCLINE quarterly statistical reports are no longer available.

Instructions for downloading and printing reports may be found in the "Request Reports" section of the online manual (click the Help link at the top of the DOCLINE screen) or at http://www.nlm.nih.gov/services/faqdocline.html#reports

DOCLINE 2.5 Arrives with LD Redesign

DOCLINE 2.5 was released into production on June 5, 2005. Highlights for the 2.5 release of the system revolve around a redesign of the Loansome Doc interface (impacting both Loansome Doc users as well as Loansome Doc libraries.) There's also a new Loansome Doc page added to the DOCLINE Institution Record to manage Loansome Doc options. Several other enhancements were made in the Requests module as well, supporting the display of patron information on receipts and some enhancements to the Loansome Doc Transfer process.

For a link to the 2.5 Release Notes:

http://www.nlm.nih.gov/docline/docline_rel_info_v2_5.html

Regal Reminders

From time to time, the ILL Advised column will offer "regal reminders" for DOCLINE participants. These tidbits are designed to help DOCLINE libraries realize greater efficiencies in their interlibrary lending processes.

Reminder #1:

• Include an e-mail address in your Institution Record for borrow requests.

All too often, borrowing libraries indicate a preference for the "e-mail (PDF)" delivery method, but fail to store an e-mail address for the lender to send to. Please make sure that you include an e-mail address (along with Borrowing Preferences) to help expedite your borrow requests.

Also: if you're in a library with a staff count greater than one, it'd probably be a good idea to request from your local Mail Administrator (presumably part of the IT dept) the creation of a "generic inbox". This "common mailbox" would probably be preferable for receiving messages over the use of a personal mailbox.

For navigation:

- Log into DOCLINE
- Select Institution Record
- Select DOCLINE Options
- Scroll down to "Delivery Methods"
- Enter the e-mail address
- Click on the "Save" button (top or bottom of screen)

Reminder #2:

• Refrain from generating manual borrow requests when a PMID would do.

Some borrowing libraries generate an inordinate amount of manual requests, even when complete citation information is just a stone's throw away. Often manual requests are generated when a UI (or "Unique Identifier" like a PMID) is readily available. When a borrow request is generated from the "Manual" rather than the "UniqueKey" screen, the borrowing library needs to realize that the response time for filling the borrow request may be significantly delayed, since the request is funneled through the M/A/N Map rather than the automated process of the DOCLINE Routing Table. In other words: there are no "time triggered actions" associated with the M/A/N Map.

The presence of multiple manual requests on the part of a single borrowing library can most likely be attributed to of a lack of education rather than laziness. The NER staff will continue to offer DOCLINE Refresher and PubMed classes throughout the year to help minimize the education gap. In the meantime, please encourage your library patrons to provide complete citation information whenever possible. Remember - a PMID is always golden!

RAC - HOSPITAL LIBRARY COMMITTEE

TELECONFERENCE

On Wednesday, April 20, the Hospital Library Committee (HLC) of the RAC held its first committee-wide teleconference. There were 11 participants in all. The meeting was conducted using just the audio format, and lasted for about 115 minutes (a little more than an hour and a half.)

Minutes from the teleconference (as well as from the opening Committee meeting that took place at NAHSL '04) are available on NER web site at: http://nnlm.gov/ner/services/rac.html#hospital0106

The following topics for discussion topped the agenda:

• Development of a hospital librarian orientation packet
• Feedback on the hospital library evaluation workshop: "Measuring Your Impact: Using Evaluation to Demonstrate Value", offered in March, 2005
• Development of a hospital library intervention model
• Status of state adoption of MLA Hospital Library standards
• Developing a hospital library CE course
• Hospital librarians and their role in patient education

Several action plans and teams were formed from the discussion:

• To compile a hospital librarian orientation packet;
• To introduce a NAHSL-L survey identifying types of data to be measured;
• To develop a hospital library intervention model (to include a toolbox and a set of guidelines);
• To develop a hospital library CE course (currently awaiting acceptance from the NAHSL CE Committee, with the expectation to offer the course at NAHSL '06); and
• To devise a strategy introducing the library as a disseminator of patient education tools and materials.

Let's welcome NER's Newest Members

ANNOUNCEMENTS & DATES

Sunday, September 25 thru Tuesday, September 27
NAHSL '05
Providence, RI

Put It in the Suggestion Box

The NER always welcomes suggestions from its network membership. Your suggestions help NLM constantly improve their offering of products and services, as well as help meet the needs of NN/LM members nationwide.

Please feel free to forward suggestions to Mark at:

508-856-5964 -or- mark.goldstein@umassmed.edu.

Help? Advice? Questions?

Please contact Mark at:

508-856-5964 -or- mark.goldstein@umassmed.edu.