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Evaluation and Assessment

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CBA/ROI -Calculator for books and journals


(developed by the NN/LM MCR, MidContinental Region)

What does your library contribute to the bottom line?

How much benefit does your institution, your user, receive for every dollar spent by the library? What's the annual return your institution realizes on what you spend on your collection? Cost/Benefit Analysis and Return on Investment are measures often used by financial managers to gauge the efficiency and effectiveness of their budget policies.

Fill in the fields in the table and see what you contribute. The Cost/Benefit ratio and the Return on Investment percentage will display at the bottom of the table.

Tip: Tab between entries and do not use commas.


Database Calculator


(developed by the NN/LM MCR, MidContinental Region)

What does your library contribute to the bottom line?

How much benefit does your institution, your user, receive for every dollar spent by the library on databases? What's the annual return your institution realizes on what you spend on databases? Cost/Benefit Analysis and Return on Investment are measures often used by financial managers to gauge the efficiency and effectiveness of their budget policies.

Figuring these out for databases is a little more difficult than for other library services. Databases are often purchased bundled with other products and different vendors define use statistics in multiple ways that make it difficult to compare across databases. Click here for some considerations about database statistics.


The following two toolkits were both developed by the National Network of Libraries of Medicine (NN/LM), New England Region (NER), Regional Advisory Council (RAC), Hospital Library Subcommittee (HLS)


The Hospital Librarian Orientation Toolkit

The Hospital Librarian Orientation Toolkit provides orientation information to new hospital and health science librarians in New England.

The tools considered for this kit meet two objectives:

  1. To provide information on library networking resources:
    • Fact sheets and brochures from:
      • MLA (Medical Library Association application)
      • NN/LM NER (regional medical library)
      • NAHSL (regional chapter for MLA)
      • various state/local health sciences library groups
      • Education & training opportunities
      • Professional discussion lists (listservs)


    • To advance the growth and development of hospital librarians:
      • The role of a professional librarian
      • Goals and principles for a health sciences librarian
      • The 2002 MLA standards for hospital libraries (revised 2004)
      • A bibliography geared for the new health science librarian
      • List of regional library acronyms

The Hospital Library Promotion Toolkit

The Hospital Library Promotional Toolkit is designed to aid hospital librarians in promoting their services to hospital administrators and to the various communities within their organization.

The tools considered for this kit meet three objectives:

  1. To assist hospital librarians in their performance and reporting of services to management:
    • Sample Mission Statements
    • Sample Goals & Objectives
    • Tips for Preparing an Annual Report
    • Sample Annual Report
    • Library Statistics and How to Report Library Activities
    • Library Use Value Calculator
    • List of Suggestions for Expanding Use of Library Services
    • Library Scope of Service Checklist

  2. To help hospital libraries focus on promotion and marketing to meet specific educational needs of their institution:
    • Sample Mission Statements
    • Sample Goals & Objectives
    • Research/Literature Search Request Form
    • Foot Traffic/Door Count/Library Activities Form
    • List of Suggestions for Expanding Use of Library Services
    • Library Scope of Service Checklist

  3. To advance the growth and development of the professional hospital librarian:
    • List of Suggestions for Expanding Use of Library Services
    • Library Scope of Service Checklist
    • Selected Bibliography on Promoting Hospital Librarianship

LibQUAL+

LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program's centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The goals of LibQUAL+ are to:

  • Foster a culture of excellence in providing library service
  • Help libraries better understand user perceptions of library service quality
  • Collect and interpret library user feedback systematically over time
  • Provide libraries with comparable assessment information from peer institutions
  • Identify best practices in library service
  • Enhance library staff members' analytical skills for interpreting and acting on data

Library Services Calculator

The NN/LM MCR has designed the Library Services Calculator to assist librarians in determining the "worth" of their library to the institution. How much would it cost to replace library services on the retail market? How much would it cost to buy library services - at a book store, through pay-per-view for articles, or from an information broker, if the library were no more?


Library Value Calculator

(developed by the NN/LM MCR, MidContinental Region)

The NN/LM MCR has also designed the Library Value Calculator to help determine the library's value in dollars and cents. For more information, contact Betsy Kelly, Assessment and Evaluation Liaison or Barb Jones, Advocacy Liaison for the NN/LM MCR.


MLA CORE Toolbox

(developed by MLA,the Medical Library Association)

The MLA CORE Toolbox is a tool for members that endeavors to make widely dispersed resources available in a single location. This is a database of Web tools on a variety of topics and from a variety of sources. The tools have been selected by MLA members for MLA members. Its goal is to provide access to a collection of tools that medical librarians can use to continually learn, teach, and sharpen their professional skills.